Group IT Service Desk Agent

Safetykleen; Brentford; Hybrid; GBP 28,000 - 33,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme 5%

Private healthcare from day 1

Cycle to work

Learning and career development

Employee engagement programme

Corporate discounts

EAP 24/7 confidential helpline

Job summary

Safetykleen is hiring a Group IT Service Desk Agent to support employees across Europe from Brentford. The role requires fluency in Spanish, German or Italian and strong English, with three days in the office per week.

You will handle login issues, software/hardware requests, and use remote tools to assist users, while building knowledge bases and delivering broad IT support across Microsoft technologies.

Qualifications

• Around two years’ experience in first-line IT support or service desk.
• Experience in internal IT support across devices, accounts and software.
• Customer-facing environment requiring clear communication and problem-solving.

Responsibilities

• Provide first-line support through walk-ups, Microsoft Teams, live chat, telephone and email.
• Support colleagues in English and your additional European language.
• Resolve login and access problems, software installation queries, hardware provisioning requests and account administration issues.
• Use remote desktop tools to support users working off-site or remotely.
• Troubleshoot and resolve technical issues efficiently, escalating where necessary.
• Take ownership of incidents and requests through to resolution.
• Keep users updated on issue status, expected resolution times and next steps.
• Develop and maintain a knowledge base of common issues and solutions.
• Support effective system monitoring and contribute to a high-quality user experience.

Skills

First-line support

Spanish language

German language

Italian language

Customer focus

Tools

Windows

Azure

Intune

Job description

Keep a Global Business Moving Through Great IT Support

• Group IT Service Desk Agent
• £28,000-£33,000 + benefits
• Brentford hybrid | 3 days in the office
• Fluency in Spanish, German or Italian required
• 1st line support | Windows | Azure | Intune

About Safetykleen

Imagine working for a company where your role genuinely matters for the planet and directly supports the people to keep a leading global business running.

At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. Across our international business, we support customers with critical operational needs while helping reduce environmental impact.

With operations across 15 countries, over 2,000 colleagues, and more than 1 million services delivered each year, Safetykleen is a stable, growing and ambitious business. Backed by private equity and headquartered in London, we continue to invest in our people, systems and support that enable our teams to perform at their best.

The Opportunity

We’re hiring a Group IT Service Desk Agent to join our UK-based IT support team and provide first-line technical support to employees across the business.

As this role supports employees across Europe, you must be fluent in Spanish, German or Italian, alongside having strong English-language communication skills.

This is more than a standard 1st line role. You’ll support colleagues across our European countries and gain broad exposure across hardware, account administration, user support and core Microsoft technologies - helping resolve issues quickly and professionally.

It’s a strong opportunity for someone who wants variety, technical breadth and room to grow.

• Broad first-line exposure across key technologies and user support
• International reach, supporting colleagues across Europe
• Regular opportunities to use your European language skills
• Genuine scope to build your technical capability and develop your career
• The chance to see the impact of your work as you help colleagues remain productive and supported

What You’ll Be Doing

• Provide first-line support through walk‑ups, Microsoft Teams, live chat, telephone and email
• Support colleagues in English and your additional European language
• Resolve login and access problems, software installation queries, hardware provisioning requests and account administration issues
• Use remote desktop tools to support users working off‑site or remotely
• Troubleshoot and resolve technical issues efficiently, escalating where necessary
• Take ownership of incidents and requests through to resolution
• Keep users updated on issue status, expected resolution times and next steps
• Develop and maintain a knowledge base of common issues and solutions
• Support effective system monitoring and contribute to a high‑quality user experience

Who This Could Suit

You could be coming from:

• A first-line support, IT service desk or helpdesk role, with around two years’ experience
• An internal IT support position supporting users across devices, accounts and software
• A customer‑facing technical support environment where communication and problem‑solving are equally important

What matters most is that you are technically minded, customer focused and able to work at pace. You should enjoy solving problems, communicating clearly with non‑IT users and taking ownership of issues through to resolution.

What We’re Looking For

• Fluency in Spanish, German or Italian, alongside strong English-language skills
• Experience in first-line IT support
• A strong troubleshooting and problem‑solving mindset
• Clear written and verbal communication skills
• Confidence supporting non‑technical users professionally and approachably
• The ability to manage ticket volumes and remain organised under pressure
• A proactive attitude and strong customer focus
• Exposure to Microsoft Dynamics would be beneficial

The Package

• £28,000 - £33,000 annual salary
• 30 days holiday plus Bank Holidays
• 5% Contributory Pension scheme
• Family life assurance (3x salary)
• Private healthcare from day 1
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Learning and career development support
• Employee recognition programme
• Corporate discount scheme
• Retail discounts and cashback
• Employee Assistance Programme with 24/7 confidential helpline

If you’re looking for a service desk role with wider scope, strong technical exposure and room to grow, this is a great opportunity to build your career in a global business.

Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.