Helpdesk Advisor — Fast-Paced Customer Care

Atlas; Milton Keynes; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

25 days annual leave plus bank hols

Company pension scheme

Full training and ongoing support

Career development and progression

Friendly and supportive team

Job summary

Atlas Workplace Services in Milton Keynes is hiring a Helpdesk Advisor to join our friendly team. You’ll handle inbound calls and emails, log and manage service requests, and liaise with engineers and internal teams to keep customers updated.

You’ll bring strong communication, a genuine passion for helping others, and a can-do attitude. We offer 26,500 per year, free on-site parking, 25 days holiday, a pension, training, and clear progression paths.

Qualifications

• Minimum 12 months experience in similar customer-facing role
• Understanding of Help Desk operation
• Customer Service skills
• Keyboard skills
• GCSE English and Maths or equivalent
• Level 3 NVQ in relevant subject

Responsibilities

• Handling inbound calls and emails from a diverse range of customers
• Logging and managing service requests accurately
• Liaising with engineers, sub-contractors and internal teams
• Keeping customers updated on the progress of their requests
• Providing a professional, helpful and positive customer experience every time

Skills

Communication skills

Helping people

Positive attitude

Attention to detail

Team player

Customer service experience

Education

GCSE English & Maths

Level 3 NVQ

Job description

Atlas Workplace Services in Milton Keynes is hiring a Helpdesk Advisor to join our friendly team. You’ll handle inbound calls and emails, log and manage service requests, and liaise with engineers and internal teams to keep customers updated.

You’ll bring strong communication, a genuine passion for helping others, and a can-do attitude. We offer 26,500 per year, free on-site parking, 25 days holiday, a pension, training, and clear progression paths.