Customer Experience Advisor — Growth & Training Focus

Mitie; Wythenshawe; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Mitie is seeking a Customer Service Advisor in Manchester at Atlas Business Park. The role focuses on delivering high-quality customer service, handling queries and administering tasks across hard/soft services within a facilities management context.

Ideal candidates are personable, empathetic, and driven, with resilience to support an ever-growing team. Proficiency in Microsoft Excel and adaptability to new in-house systems are valued.

Qualifikationen

• Be personable, empathetic and driven in customer interactions.
• Ability to build rapport and resolve queries professionally.
• Excellent communication and interpersonal skills.

Aufgaben

• Respond to customer requests within contractual and procedural timescales to meet KPI/SLA targets.
• Support clients with a professional approach, building relationships with new and recurring customers.
• Work on administrative tasks with attention to detail and adaptability to new in-house systems.

Kenntnisse

Personable

Empathetic

Driven

Tools

Microsoft Excel

Jobbeschreibung

Mitie is seeking a Customer Service Advisor in Manchester at Atlas Business Park. The role focuses on delivering high-quality customer service, handling queries and administering tasks across hard/soft services within a facilities management context.

Ideal candidates are personable, empathetic, and driven, with resilience to support an ever-growing team. Proficiency in Microsoft Excel and adaptability to new in-house systems are valued.