Contracts & Scheduling Administrator (Help Desk)

Confidential; Swindon; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Confidential is seeking a Contracts Administrator to join their team near Swindon, Wiltshire. The role focuses on coordinating maintenance requests and scheduling field engineers across multiple sites, while maintaining excellent customer communications.

Ideal candidates will have experience in help desk or building services environments, strong organisational ability, and familiarity with managing high volumes of calls. A competitive package is on offer.

Qualifications

• Experience in a Help Desk, Facilities or Building Services environment.
• Strong organisational and multitasking skills.
• Confident handling a high volume of calls and requests.
• Excellent communication and customer service skills.

Responsabilités

• Act as the main point of contract between building managers and field engineers.
• Handle incoming maintenance requests via phone and email.
• Log, prioritise and allocate reactive and planned jobs.
• Schedule engineers and coordinate workloads across multiple sites.
• Provide regular updates and ensure clear communication throughout the job lifecycle.

Connaissances

Help desk

Facilities

Building services

Organised

Outils

Simpro

Verisae

Description du poste

Confidential is seeking a Contracts Administrator to join their team near Swindon, Wiltshire. The role focuses on coordinating maintenance requests and scheduling field engineers across multiple sites, while maintaining excellent customer communications.

Ideal candidates will have experience in help desk or building services environments, strong organisational ability, and familiarity with managing high volumes of calls. A competitive package is on offer.