Helpdesk Administrator - Frontline Support & Admin (Facilities)

Room At The Top Recruitment; Harlow; On-site; GBP 26,000 - 28,000; Full time

Job summary

Room At The Top Recruitment is seeking a Helpdesk Administrator for a client in Harlow. You will be the first point of contact for service requests via phone, email or the client system, logging and prioritising work orders and allocating tasks to appropriate teams.

You will support Contracts Managers with administration, maintain records, generate reports, prepare quotations and assist with invoicing. Working hours are 8.00am-5.00pm Mon-Fri with a salary of £26,000-£27,500 depending on

Qualifications

• Proven experience in a helpdesk or administrative role, preferably in facilities or similar.
• Excellent communication and customer service skills.
• Good computer skills and analytical skills.
• Good organisational and planning skills.
• Good written and verbal communications skills and have demonstrated the ability to be approachable and tactful, taking relevant information to achieve a solution.
• Demonstrated ability to write and provide simple and accurate instructions.
• Knowledge of maintenance terminology or facilities management processes.
• Previous experience in a busy department.
• Understanding of word and excel & Microsoft 11.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Act as the first point of contact for all service requests via phone, email or through our client's system.
• Log, track and manage incoming work orders and requests through our client's system.
• Assign tasks to appropriate teams according to priority and location.
• Monitor agreements and ensure timely completion of tasks.
• Maintain accurate records of communications, job statuses, and updates in the system.
• Escalate unresolved or urgent issues to relevant supervisors or managers.
• Generate regular reports on performance metrics, job completion, and compliance tracking.
• Support the team with general administrative tasks, including document control, data entry, and filing.
• Liaise with clients and internal departments to ensure high-quality service delivery.
• Preparing small work quotations
• Costing Jobs ready for invoicing
• Assist other departments with ad-hoc duties, as and when required.
• Order materials and supplies for jobs.

Skills

Customer service

Communication

Computer skills

Analytical skills

Organisational skills

Written & verbal communication

Facilities management knowledge

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Room At The Top Recruitment is seeking a Helpdesk Administrator for a client in Harlow. You will be the first point of contact for service requests via phone, email or the client system, logging and prioritising work orders and allocating tasks to appropriate teams.

You will support Contracts Managers with administration, maintain records, generate reports, prepare quotations and assist with invoicing. Working hours are 8.00am-5.00pm Mon-Fri with a salary of £26,000-£27,500 depending on