Helpdesk Administrator

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

A firm of chartered surveyors in Soho, central London, is seeking a Helpdesk Administrator to join its property management team. You will be the first point of contact for tenants, contractors and clients, providing front-line support and raising works orders within a growing asset management department.

This front-line role requires good maths and English, strong communication, and proficiency in Microsoft Office. Yardi experience is desirable.

Qualifications

• Good maths and English required.
• Proficient in Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Handle property-related enquiries via phone and email in a professional and timely manner.
• Liaise with site teams and contractors, ensuring quotations are processed accurately.
• Maintain property portfolio data sheets, keeping contractor contact, access and keyholder details up to date.
• Raise purchase orders for planned preventive maintenance (PPM) and reactive works.
• Ensure site-specific files and documentation remain valid and up to date.
• Manage and maintain the helpdesk system in a timely manner.
• Provide additional support to the Facilities Manager and wider asset management team.

Skills

Strong communication

Organisational skills

Customer service

Education

Good education incl maths & English

Tools

Microsoft Office

Yardi

Job description

About the opportunity

A firm of chartered surveyors, based in Soho, central London, is looking for a Helpdesk Administrator to join its property management team. With over 40 years' experience advising on property fund management, asset management, valuations and investment broking, the firm manages a nationwide portfolio of more than 60 properties. This role sits at the centre of that operation, providing customer service and business support as the firm continues to grow.

What makes the role exceptional

This is a genuinely varied, front-line role rather than a back-office admin position. You will be the first point of contact for tenants, contractors and clients, giving you regular exposure to every part of the property management process, from raising works orders to liaising directly with site teams and engineers. The department's growth and the firm's stable, debt-free position mean this is a team that is expanding, offering genuine scope to build knowledge across a national property portfolio.

Key responsibilities

• Handle property-related enquiries received via phone and email, in a professional and timely manner
• Liaise closely with site teams and contractors, ensuring quotations are processed accurately
• Maintain property portfolio data sheets, keeping contractor contact, access and keyholder details up to date
• Raise purchase orders for planned preventative maintenance (PPM) and reactive works
• Ensure site-specific files and documentation remain valid and up to date
• Manage and maintain the helpdesk system in a timely manner
• Provide additional support to the Facilities Manager and wider asset management team

Requirements

• Good standard of education, including maths and English
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Confident building relationships with tenants, vendors and clients
• Strong organisational skills
• Yardi experience is desirable but not essential

Highlights:

• Join a financially secure, debt-free firm with strong cash reserves and over 40 years' experience in the property sector
• Take on a pivotal, front-of-house role within a growing Asset Management department
• Work from a well-connected Soho office in the heart of central London

Rewards and benefits

• £33k-£35k depending on experience
• Monday - Friday
• Gain exposure to a growing Asset Management department, working closely with investment, valuation and fund management colleagues
• Build experience across a nationwide portfolio of over 60 properties
• Benefit from the stability of long-standing client relationships built up over more than 40 years

We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.