Help Desk Admin

SEE Services Ltd; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

SEE Services Ltd. is seeking a proactive Helpdesk Administrator to support day-to-day operations in a fast-paced environment in Greater London. You will manage the helpdesk inbox, raise jobs in CAFM, handle calls, and keep client portals up to date with accurate information.

Strong organisational skills and excellent communication are essential, along with familiarity with Microsoft Office. CAFM experience is a plus, and full in-house training will be provided to the right candidate.

Qualifications

• Experience in a helpdesk or administrative role is preferred.
• Strong organisational skills and the ability to prioritise tasks, especially when several urgent requests arrive at once.
• Excellent written and verbal communication skills, with a confident and friendly telephone manner.
• Experience of CAFM systems is desirable, and full training on our in-house system will be provided.
• Confident using Microsoft Office, including Outlook, Excel and Word.

Responsibilities

• Monitor the helpdesk email inbox throughout the day, ensuring messages are read, actioned and responded to promptly.
• Raise new jobs on our in-house CAFM system, recording site, fault details and priority for engineers.
• Answer incoming client calls, handle general queries and log emergency jobs quickly and accurately.
• Send quotes to clients via portals and respond to general queries by email in a clear, professional manner.
• Update and maintain client web portals, keeping job statuses and information accurate.
• Process engineer timesheets accurately and efficiently, checking for errors or missing information.

Skills

Helpdesk administration

Organisation

Communication skills

Time management

Customer service

Tools

CAFM systems

Microsoft Office (Outlook, Excel, Word)

Job description

Key Responsibilities

• Helpdesk administration: Monitor the helpdesk email inbox throughout the day, making sure every message is read, actioned and responded to promptly.
• Job coordination: Raise new jobs on our in-house CAFM (Computer-Aided Facility Management) system, recording the correct site, fault details and priority so jobs can be allocated to engineers without delay.
• Call handling: Answer incoming calls from clients, deal with general queries, and log emergency jobs quickly and accurately so they can be attended as a priority.
• Client communication: Send quotes to clients via their portals and respond to general queries by email in a clear, professional manner.
• Client portals: Update and maintain client web portals, making sure job statuses and information are accurate and up to date.
• Timesheets: Process engineer timesheets accurately and efficiently, checking for any errors or missing information.

Skills and Experience

• Previous experience in a helpdesk or administrative role is preferred.
• Strong organisational skills and the ability to prioritise tasks effectively, especially when several urgent requests arrive at once.
• Excellent written and verbal communication skills, with a confident and friendly telephone manner.
• Experience of CAFM systems is desirable, and full training on our in-house system will be provided.
• Confident using Microsoft Office, including Outlook, Excel and Word.
• Good attention to detail and a high level of accuracy when entering data.
• A customer-focused approach, with a commitment to delivering a high-quality service.