Helpdesk & Compliance Co-ordinator

Mitie Group plc.; York and North Yorkshire; On-site; GBP 21,000 - 25,000; Full time

Job summary

Mitie Group plc. is seeking an organised administrator to join the FM Helpdesk team in a fast-paced environment. You will handle calls and emails, allocate work, and ensure timely processing of reported jobs, with emphasis on contract compliance and auditable records.

The role requires IT skills (Excel, Word, Outlook) and strong administrative experience, working collaboratively within a team to support maintenance tasks and vendor coordination.

Qualifications

• Experience updating systems.
• Administrative experience is essential.
• Strong team mindset and highly organised.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Work with team members to handle incoming calls, emails and allocating work based on pre-agreed priorities.
• Ensure all reported jobs are processed in a timely manner.
• Monitoring the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
• Logging and processing job quotes, maintaining full auditable trails for invoices, timesheets, material orders, and goods received notes.
• Checking and maintaining the FM Helpdesk Inbox, scheduling reactive and help desk call-outs, and opening and closing jobs are also part of your duties.
• General administration support, daily chasing and liaison, raising corrective maintenance tasks following PPM completed tasks.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Administrative experience

Team player

Fast-paced environment

Job description

Role Responsibilities:

• Work with team members to handle incoming calls, emails and allocating work based on pre-agreed priorities.
• Ensure all reported jobs are processed in a timely manner.
• Monitoring the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
• Logging and processing job quotes, maintaining full auditable trails for invoices, timesheets, material orders, and goods received notes.
• Checking and maintaining the FM Helpdesk Inbox, scheduling reactive and help desk call-outs, and opening and closing jobs are also part of your duties.
• General administration support, daily chasing and liaison, raising corrective maintenance tasks following PPM completed tasks.

What we are looking for:

• IT skills, including Microsoft Excel, Word, and Outlook, with some experience in updating systems,
• Administrative experience is essential
• A good team player, supportive and organised,
• Someone happy to work in a fast paced environment,