Helpdesk Admin & Scheduler - Collaborative Team

Forrest Recruitment Ltd.; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Forrest Recruitment Ltd. in the United Kingdom is looking to extend its administration function within the Helpdesk team.

You will provide administrative support to a busy department, coordinating service schedules and managing documentation in a friendly, collaborative environment. The role involves answering calls and emails, maintaining customer records on the internal system, processing documents, and raising quotations and purchase orders.

Qualifications

• Experience in administration with scheduling background.
• Strong communication and customer service orientation.
• Ability to learn new systems quickly.

Responsibilities

• Answering incoming calls and emails from customers/engineers/internal departments.
• Responding to customer enquiries via telephone and email.
• Maintaining accurate customer records on the internal system.
• Processing documentation including service reports, maintenance certificates compliance documents and other paperwork.
• Raising quotations and generating purchase orders.

Skills

Administrative support

Strong communication

Scheduling

Customer service

Job description

Forrest Recruitment Ltd. in the United Kingdom is looking to extend its administration function within the Helpdesk team.

You will provide administrative support to a busy department, coordinating service schedules and managing documentation in a friendly, collaborative environment. The role involves answering calls and emails, maintaining customer records on the internal system, processing documents, and raising quotations and purchase orders.