Helpdesk & Admin Specialist – Client Support & Operations

BGIS; Greater London; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

BGIS is seeking a Helpdesk Administrator to support the Contract Support team, Maintenance Manager, Engineers, and external stakeholders. You will ensure timely processing of documentation and provide excellent service to clients and internal teams.

Key tasks include handling client-facing helpdesk queries, raising reactive jobs, processing task sheets, and producing weekly/monthly reports. Strong IT skills and clear communication are essential.

Qualifications

• GCSEs including English and Maths.
• Experience in a busy office environment.
• Good IT skills and strong communication.
• Ability to work independently and as part of a team.
• Desirable: Maximo system experience.

Responsabilités

• Act as main point of contact for client-facing helpdesk queries.
• Raise reactive jobs and allocate PPMs using the Concept Evolution system.
• Produce reports for BGIS and clients (weekly and monthly).
• Process task sheets daily and maintain accurate client files.
• Raise work orders, purchase orders, and manage subcontractor call-outs.
• Log holidays and sickness for engineering teams.

Connaissances

IT skills

Phone etiquette

Interpersonal skills

Numeracy

Teamwork

Engineering terminology

Formation

GCSE English & Maths

A-Levels / HNC/D

Degree-level qualification

Outils

Maximo system

Description du poste

BGIS is seeking a Helpdesk Administrator to support the Contract Support team, Maintenance Manager, Engineers, and external stakeholders. You will ensure timely processing of documentation and provide excellent service to clients and internal teams.

Key tasks include handling client-facing helpdesk queries, raising reactive jobs, processing task sheets, and producing weekly/monthly reports. Strong IT skills and clear communication are essential.