Helpdesk Administrator

CSC Recruitment Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

Supportive and collaborative team

Stable and growing business

Excellent office location

Job summary

CSC Recruitment Ltd. is seeking an experienced Helpdesk Administrator to join a busy team. The role involves managing service requests, coordinating engineers, and ensuring efficient administrative processes in a fast-paced environment.

The successful candidate will be organised, proactive and customer-focused, with strong communication skills and proficient in Microsoft Office. The position offers a stable, growing business and opportunities for career development.

Qualifications

• Minimum 2 years' experience in a Helpdesk Administrator role.
• Strong administrative and organisational skills.
• Experience managing incoming service requests and job allocations.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to prioritise workload and work under pressure.
• Strong attention to detail.

Responsibilities

• Logging and managing service requests via the helpdesk system
• Scheduling and coordinating engineers and maintenance teams
• Monitoring job progress and ensuring service level agreements (SLAs) are met
• Liaising with clients, contractors, and internal teams
• Updating databases and maintaining accurate records
• Producing reports and supporting the wider operations team
• Handling customer enquiries and resolving issues efficiently
• Managing inboxes, calls, and administrative documentation

Skills

2+ years experience

Administrative skills

Service requests management

Communication skills

Microsoft Office

Prioritisation under pressure

Attention to detail

Tools

PowerPoint

CAFM Software

Job description

Must have minimum 2 years within this role

Must have experience in construction/ Maintenance

Must have knorledge with PowerPoint − CAFM Software

Our client is a well‑established and growing organisation seeking an experienced Helpdesk Administrator to join their busy team. This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast‑paced environment and delivering exceptional customer service.

The Role

As a Helpdesk Administrator, you will be responsible for managing service requests, coordinating engineers, and ensuring all administrative functions are completed efficiently. You'll be the first point of contact for customers and play a key role in maintaining smooth day‑to‑day operations.

Essential Requirements

• Minimum 2 years' experience in a Helpdesk Administrator role
• Strong administrative and organisational skills
• Experience managing incoming service requests and job allocations
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to prioritise workload and work under pressure
• Strong attention to detail

Key Responsibilities

• Logging and managing service requests via the helpdesk system
• Scheduling and coordinating engineers and maintenance teams
• Monitoring job progress and ensuring service level agreements (SLAs) are met
• Liaising with clients, contractors, and internal teams
• Updating databases and maintaining accurate records
• Producing reports and supporting the wider operations team
• Handling customer enquiries and resolving issues efficiently
• Managing inboxes, calls, and administrative documentation

What's On Offer?

• Career development opportunities
• Supportive and collaborative team environment
• Stable and growing business
• Excellent office location with transport links