Help Desk Specialist – Facilities & Security Ops

Manchester Arndale; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Digital learning

Retail discounts via Hapi

Wagestream access

Professional growth opportunities

Job summary

OCS UK & Ireland is seeking an enthusiastic Helpdesk Operator to manage all aspects of the Helpdesk for Planned Preventative Maintenance, Reactive Works and Project Tasks across an assigned region in line with EMCOR Fire and Security requirements. You will communicate with engineers, monitor responses, coordinate subcontractors and ensure KPIs and SLAs are met.

You will also handle docket administration, purchase orders, and data reporting while upholding the company values of Trust,

Qualifications

• Organised and customer-focused with strong IT skills.
• Experience with CAFM systems and KPI monitoring.
• Experience in a Help Desk or facilities management support role.

Responsibilities

• Receive and action requests for service via phone and email per Help Desk procedures.
• Monitor responses from engineers and ensure customer satisfaction.
• Administer Planned Maintenance dockets and coordinate customer meetings.
• Log follow-up works and ensure timely action by engineers.
• Engage approved subcontractors and issue purchase orders.
• Order equipment and services for van stock and site operations.
• Record engineer actions and support other Help Desk staff.
• Support overall Help Desk performance and KPI targets.
• Relate with police/fire authorities and monitor systems administration.

Skills

Organisational skills

Customer service

MS Word

MS Excel

MS PowerPoint

Interpersonal skills

Tools

CAFM System

MS Office

Job description

OCS UK & Ireland is seeking an enthusiastic Helpdesk Operator to manage all aspects of the Helpdesk for Planned Preventative Maintenance, Reactive Works and Project Tasks across an assigned region in line with EMCOR Fire and Security requirements. You will communicate with engineers, monitor responses, coordinate subcontractors and ensure KPIs and SLAs are met.

You will also handle docket administration, purchase orders, and data reporting while upholding the company values of Trust,