London IT Support Analyst - Proactive Helpdesk

Oliver Bernard; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Oliver Bernard is seeking a Support Analyst to join their Technology Team in central London. The role involves working closely with end users to log, manage, and resolve incidents while proactively monitoring IT issues. Candidates should have experience in Helpdesk or L1 IT Support roles, strong knowledge of Windows and Mac desktops, and familiarity with Microsoft 365. Excellent communication skills and a positive approach are essential. This role offers the opportunity to significantly impact the organization by continuously improving systems and workflows.

Qualifications

• Experience in a similar Helpdesk / EUC / L1 IT Support role.
• Good knowledge of Windows and Mac desktops and devices.
• Microsoft 365 experience required.
• MDM knowledge for Android and iPhone preferred.
• Expertise in MS applications like Word, Excel, PowerPoint, Teams, and SharePoint.
• Strong communication skills and a positive attitude.
• Basic knowledge of networking and IT security is a bonus.

Responsibilities

• Log, manage, and resolve incidents for end users and stakeholders.
• Be the first point of contact for all tech support.
• Diagnose and resolve technical hardware and software issues.
• Implement continuous improvements to systems and workflows.

Skills

Helpdesk / EUC / L1 IT Support experience

Knowledge of Windows and Mac desktops

Microsoft 365 experience

MDM knowledge – Android and iPhone

Proven knowledge of MS applications

Excellent communication skills

Networking and IT security fundamentals

Job description

Oliver Bernard is seeking a Support Analyst to join their Technology Team in central London. The role involves working closely with end users to log, manage, and resolve incidents while proactively monitoring IT issues. Candidates should have experience in Helpdesk or L1 IT Support roles, strong knowledge of Windows and Mac desktops, and familiarity with Microsoft 365. Excellent communication skills and a positive approach are essential. This role offers the opportunity to significantly impact the organization by continuously improving systems and workflows.