Heathrow Lounge Host: Flexible Shifts & Growth

Baxterstorey; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

28 Days holiday including bank hols

Birthday holiday

4 volunteering days

3 days grandparent leave

24 weeks enhanced maternity leave

Secondary Carer leave

Wedding/commitment day leave

Free meals on shift

Bespoke training and development

Apprenticeship opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

Lounge Host position with BaxterStorey based at Heathrow Airport (London) offers a full-time role with a 37.5-hour week and a fixed hourly rate of £14.62. You will greet guests, take orders, serve food and beverages, and maintain the lounge to high standards.

Pre-employment checks are required, including DBS and five years of employment history. Benefits include extensive leave, free meals on shift, training and career development opportunities, and a supportive team environment.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to the management.
• Maintain a positive work environment by fostering teamwork and cooperation
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellence
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.

Skills

Customer service

Communication

Attention to detail

Teamwork

Under pressure

Job description

Lounge Host position with BaxterStorey based at Heathrow Airport (London) offers a full-time role with a 37.5-hour week and a fixed hourly rate of £14.62. You will greet guests, take orders, serve food and beverages, and maintain the lounge to high standards.

Pre-employment checks are required, including DBS and five years of employment history. Benefits include extensive leave, free meals on shift, training and career development opportunities, and a supportive team environment.