Lounge Host — 5-Star Service at Heathrow

Baxterstorey; Greater London; Presencial; GBP 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

28 Days holiday including bank holiday

Birthday holiday

Pension and life insurance

Free meals on shift

Cycle to work scheme

Employee assistance programme

Perkbox discounts

Resumo da oferta

BaxterStorey is recruiting for a Lounge Host at the British Airways Lounges, Heathrow Airport. You will deliver 5-star hospitality, greet guests, take orders, serve meals and beverages, and maintain a pristine lounge environment.

Shift patterns include early and late starts, with 8-hour shifts. Pre-employment checks apply, including DBS and employment history verification. Competitive benefits accompany the role.

Qualificações

• Experience in a similar customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle complaints effectively.
• Willingness to learn and progress.

Responsabilidades

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and serve food and beverages promptly.
• Handle customer complaints professionally and courteously.
• Keep the lounge clean and tidy, clear waste, and sanitise surfaces.
• Monitor inventory and restock condiments as needed.
• Support management with stock levels and teamwork.

Conhecimentos

Customer service

Communication

Attention to detail

Friendly demeanor

Calm under pressure

Willingness to learn

Team player

Descrição da oferta de emprego

BaxterStorey is recruiting for a Lounge Host at the British Airways Lounges, Heathrow Airport. You will deliver 5-star hospitality, greet guests, take orders, serve meals and beverages, and maintain a pristine lounge environment.

Shift patterns include early and late starts, with 8-hour shifts. Pre-employment checks apply, including DBS and employment history verification. Competitive benefits accompany the role.