Lounge Host – 5-Star Heathrow Hospitality

WSH Group; Hounslow; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free meals on shift

Pension and life insurance

Discounts on Perkbox

Job summary

At BaxterStorey, the Heathrow Airport lounge hosts welcome guests with 5-star service, ensuring a seamless dining experience. You’ll greet customers, take orders, serve drinks and meals, and maintain a spotless lounge environment.

This is a full-time, on-site role requiring friendly, professional communication and the ability to multitask under pressure. Shifts include early and late starts (earliest 04:30, latest 22:30) with 37.5 hours per week.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeaner, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently. Serve food and beverages promptly, maintaining a high level of attention to detail.
• Handle customer complaints and resolve issues professionally and courteously.
• Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish. Clean and sanitise tables, counters, and service areas regularly.
• Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
• Assist in monitoring inventory/stock levels and report any shortages to the management.
• Maintain a positive work environment by fostering teamwork and cooperation
• Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
• Adhering to dress code policies. Demonstrate excellence
• Adhere to food safety and hygiene regulations to maintain a safe environment.
• Follow proper hand hygiene procedures and maintain personal cleanliness.
• Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Job description

At BaxterStorey, the Heathrow Airport lounge hosts welcome guests with 5-star service, ensuring a seamless dining experience. You’ll greet customers, take orders, serve drinks and meals, and maintain a spotless lounge environment.

This is a full-time, on-site role requiring friendly, professional communication and the ability to multitask under pressure. Shifts include early and late starts (earliest 04:30, latest 22:30) with 37.5 hours per week.