Lounge Host – 5-Star Hospitality at Heathrow

WSH Group; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days holiday including bank

Free meals on shift

Pension and life insurance

Discounts on perks app

Job summary

BaxterStorey at Heathrow Airport is seeking a lounge host to deliver 5-star hospitality to guests in the BA Lounges. You will greet guests, take orders, serve, and ensure a welcoming, relaxed atmosphere while upholding hygiene and service standards.

Work a mix of early and late shifts (04:30–22:30) across 37.5 hours per week, with free meals on shift and strong development opportunities within hospitality at BaxterStorey.

Qualifications

• Previous experience in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanour with a genuine desire to provide exceptional service.
• Ability to work well under pressure and handle complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently; serve food and beverages promptly.
• Handle customer complaints professionally and courteously.
• Keep the lounge clean and tidy; clear, sweep, mop and sanitise areas.
• Monitor and restock condiments, napkins, cutlery, and supplies.
• Assist in monitoring inventory/stock levels and report shortages.
• Maintain a positive work environment by fostering teamwork.

Skills

Communication

Customer service

Multitasking

Attention to detail

Team player

Job description

BaxterStorey at Heathrow Airport is seeking a lounge host to deliver 5-star hospitality to guests in the BA Lounges. You will greet guests, take orders, serve, and ensure a welcoming, relaxed atmosphere while upholding hygiene and service standards.

Work a mix of early and late shifts (04:30–22:30) across 37.5 hours per week, with free meals on shift and strong development opportunities within hospitality at BaxterStorey.