Heathrow Lounge Host — Premium Hospitality & Career Growth

WSH Group; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Free meals on shift

Pension and life insurance

Discounts via Perkbox

Job summary

BaxterStorey is seeking a Lounge Host for the British Airways Lounges at Heathrow, a full-time, on-site role with 37.5 hours per week. You will greet guests, take orders, serve food and drinks, and ensure a luxurious, 5-star level of hospitality.

The role emphasizes professionalism, quick problem-solving, and maintaining high standards of cleanliness and safety. Join a renowned hospitality provider supporting a premium customer experience and enjoy opportunities for training, development, and

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and efficiently; serve food and beverages promptly.
• Handle customer complaints and resolve issues professionally.
• Keep lounge clean and tidy; clear, sweep, mop, and rubbish removal.
• Monitor and restock condiments, napkins, and cutlery; report shortages.

Skills

Customer service

Hospitality

Communication

Multitasking

Teamwork

Job description

BaxterStorey is seeking a Lounge Host for the British Airways Lounges at Heathrow, a full-time, on-site role with 37.5 hours per week. You will greet guests, take orders, serve food and drinks, and ensure a luxurious, 5-star level of hospitality.

The role emphasizes professionalism, quick problem-solving, and maintaining high standards of cleanliness and safety. Join a renowned hospitality provider supporting a premium customer experience and enjoy opportunities for training, development, and