Heathrow Lounge Host — 5-Star Hospitality Specialist

BaxterStorey Limited; Greater London; On-site; GBP 13,776 - 20,664; Full time

Benefits offered by this job

28 Days holiday, including bank holidays

Birthday holiday

24 weeks' enhanced maternity leave

Free meals on shift

Bespoke training opportunities

Employee assistance programme

Pension and life insurance

Job summary

BaxterStorey Limited is looking for a dedicated lounge host at Heathrow Airport to deliver a 5-star level of hospitality. Your role will involve greeting customers, taking orders, and ensuring a clean, welcoming environment. You will need previous customer service experience and excellent communication skills.

The position requires working early and late shifts, with a starting time as early as 04:30. Benefits include 28 days of holiday, free meals, and training opportunities. Join us in providing exceptional service at British Airways Lounges.

Qualifications

• Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Friendly and approachable demeanour with a genuine desire to provide exceptional customer service.
• Ability to work well under pressure and handle customer complaints effectively.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Take orders accurately and serve food and beverages promptly.
• Handle customer complaints and resolve issues professionally.
• Ensure the lounge is kept clean and tidy.
• Monitor and restock supplies as needed.
• Ensure adherence to food safety and hygiene regulations.

Skills

Customer service experience

Excellent communication

Attention to detail

Multitasking ability

Friendly demeanour

Ability to handle pressure

Teamplayer

Cultural awareness

Job description

BaxterStorey Limited is looking for a dedicated lounge host at Heathrow Airport to deliver a 5-star level of hospitality. Your role will involve greeting customers, taking orders, and ensuring a clean, welcoming environment. You will need previous customer service experience and excellent communication skills.

The position requires working early and late shifts, with a starting time as early as 04:30. Benefits include 28 days of holiday, free meals, and training opportunities. Join us in providing exceptional service at British Airways Lounges.