Guest Experience Associate — Grow with Global Hospitality

NOVOTEL; Reading; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% discount in AccorRestaurants

Discounted hotel rates worldwide

Accor Academy

Job summary

Accor is seeking an enthusiastic team member to support guest registration and departures, answer calls, and maintain guest information with care. The role emphasizes total customer satisfaction and a welcoming front-desk presence.

The position supports a caring hospitality environment at Accor properties within the UK. Applicants should have experience in retail or hospitality, strong organisational abilities, and a passion for delivering memorable guest experiences.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Strong organisational skills.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Customer service

Retail experience

Job description

Accor is seeking an enthusiastic team member to support guest registration and departures, answer calls, and maintain guest information with care. The role emphasizes total customer satisfaction and a welcoming front-desk presence.

The position supports a caring hospitality environment at Accor properties within the UK. Applicants should have experience in retail or hospitality, strong organisational abilities, and a passion for delivering memorable guest experiences.