Hearcare Admin Pro — Organized, Customer-Focused Support

Specsavers; Newcastle-under-Lyme; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Specsavers Perks

Headspace app

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Job summary

Specsavers in Newcastle-under-Lyme is seeking an Administrator to join our hearcare team. You’ll be organised and take on a wide range of tasks, from triaging patients and answering calls to updating records and managing appointments, banking and repairs to hearing aids.

You’ll work to deliver a high‑quality administrative service that supports the store’s success, with full‑time hours and a focus on accuracy, confidentiality and customer service in a busy retail environment.

Qualifications

• Strong organisational skills with the ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Confident written and verbal communication.
• Good working knowledge of Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Triage patients, answer calls and queries.
• Update and file records; manage appointments and banking.
• Handle repairs to hearing aids; support store operations.
• Provide high-quality administrative support to team.

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Time management

Teamwork

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Specsavers in Newcastle-under-Lyme is seeking an Administrator to join our hearcare team. You’ll be organised and take on a wide range of tasks, from triaging patients and answering calls to updating records and managing appointments, banking and repairs to hearing aids.

You’ll work to deliver a high‑quality administrative service that supports the store’s success, with full‑time hours and a focus on accuracy, confidentiality and customer service in a busy retail environment.