Customer Service Admin Assistant

Specsavers; Rednal; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Specsavers Perks

Birthday Day Off

WeCare Helpline

Professional Development

Hearing & Eyecare Discount

Sick Pay Enhanced

Family Leave Pay

AP Training Progression

Job summary

Ryde Hearcare is seeking a proactive Customer Service Advisor to create an outstanding store environment for customers and our team, ensuring each patient receives the best care in-store.

You don’t need prior audiology experience; training will be provided. The role is full-time, up to 40 hours per week, with the benefits package including Specsavers Perks, birthday day off, and WeCare helpline.

Qualifications

• Passion for providing excellent customer service and making customers’ lives easier.
• Great teamwork.
• A good initiative.
• Confidence in using IT systems.
• Excellent communication and listening skills.
• Prepared to step out of your comfort zone and try something new.
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).

Skills

Customer service passion

Teamwork

Initiative

IT systems confidence

Communication skills

Adaptability

Feedback & development

Job description

Ryde Hearcare

So, you’re a proactive people person, passionate about offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in a customer service role, this Customer Service Advisor role could be perfect for you. As a Customer Service Advisor, you don’t need to have previous experience in audiology, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.

What’s on Offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy.

These include:

• Salary £11.05- £12.91 (DOE)
• Full time up to 40 hours per week Monday - Friday
• Specsavers Perks - our discounted benefits scheme
• Extra day off for your birthday
• WeCare - UK confidential employee helpline
• Outstanding clinical and professional development opportunities
• Discounted hearing and eyecare benefits
• Enhanced sick pay (after a year or service)
• Enhanced pay for family leave (Maternity/Paternity etc)
• Progression opportunities - training to become an AP

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Advisor

These include:

• Passion for providing excellent customer service and making customers’ lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).

Find out more

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.

This includes:

• Previous experience in a fast-paced customer service environment

Checked all the boxes? Now’s the perfect time to apply!