Administration / Scheduler Kings Lynn

Specsavers; Dereham; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Specsavers Perks Scheme

WeCare 24/7 plus 28 days holiday pro R

Birthday day off

Job summary

Specsavers in NR19 is seeking a Part-time Administrator/Scheduler to handle inbound and outbound calls with customers about eye and hearing care services. The role involves arranging optical and audiology appointments and coordinating delivery of glasses to patients.

You will need excellent interpersonal and communication skills, the ability to multi-task, and a proactive, customer-first approach in a fast-paced office setting.

Qualifications

• Excellent interpersonal and communication skills with customers.
• Ability to multi-task and work at pace.

Responsibilities

• Handle inbound and outbound calls to customers regarding eye and hearcare services.
• Arrange appointments for optical and audiology teams to visit patients.
• Prepare deliveries and plan routes for delivery staff.
• Multi-task across varied, fast-paced tasks while keeping customers first.

Skills

Phone communication

Customer service

Multitasking

Interpersonal skills

Job description

Role: Part time Administrator / Scheduler

Location: Office is based in NR19

Hours of work: 4 or 5 days per week, 8.30am to 5.30pm between Monday to Friday

Salary is: exceeds NMW at £12.91 per hour

Benefits: Access to Specsavers Perks Scheme, Access to WeCare 24/7 plus 28 days holiday ( pro rata for part time) plus Birthday day off

You will handling inbound calls and make outbound calls to our customers and clients with regards to eye and hearcare services that we provide to patients in the community.

This can be to organise appointments for the optical and audiology team to visit them to perform eye tests that are due or it could be to arrange for the delivery of patients glasses to them

You must be able to demonstrate excellent interpersonal skills partnered with the ability to communicate positively with customers.

There may be the need for you to preparing deliveries, getting them ready and prepare routes for the goods to be delivered by a member of the fitting / delivery staff.

You must be able multi task as you will need to be able to complete different tasks throughout the day and be able to work at pace.

This is a varied, fast paced role where customers come first. If you don't like to be on the phone, then this is NOT the job for you. If you love chatting and helping customers and are a self-starter this this could be perfect for you!