Healthy Homes Advisor

Wolverhampton Homes; Wolverhampton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wolverhampton Homes is seeking a Healthy Homes Advisor to join our Property Services team. You will visit residents’ homes to diagnose damp, mould and condensation issues, carry out clear, empathetic conversations, and provide practical guidance to maintain a safe living environment.

You will support customers through sensitive discussions, perform light mould cleaning where appropriate, and promote knowledge on humidity control, heating use and ventilation.

Qualifications

• Experience in damp, mould or condensation assessment preferred.
• Ability to communicate sensitively with customers.
• Willingness to learn and complete HNC Building Studies.

Responsibilities

• Attend customers' homes to diagnose damp, mould and condensation issues.
• Deliver sensitive conversations and provide clear prevention advice.
• Undertake light cleaning or treatment of small areas of mould following safety procedures.
• Educate customers on humidity management, heating use, and ventilation.
• Identify hazards and triage risks during home visits.

Skills

Home visits

Empathetic communication

Mould cleaning

Hazard identification

Customer education

Resilience

Education

HNC Building Studies

Job description

We have an exciting opportunity for a Healthy Homes Advisor to join our Property Services team. This role focuses on supporting customers with damp, mould and condensation issues, often involving sensitive conversations and independent visits to customers' homes. You'll provide clear advice, ensure compliance with Awaab's Law, and help customers maintain a safe and healthy living environment.,

• Attend customers' homes to diagnose damp, mould and condensation issues, completing accurate assessments and identifying root causes.
• Deliver sensitive, sometimes challenging conversations with customers where issues may be caused by behaviours, poor ventilation or household practices.
• Undertake light cleaning or treatment of small areas of mould using appropriate cleaning products, ensuring you follow health and safety procedures.
• Provide clear, accessible customer education on how to maintain a healthy home, including humidity management, heating use and ventilation.
• Identify hazards and triage risks during home visits, escalating safety concerns promptly. Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
• Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
• Are you comfortable using cleaning products and carrying out small areas of mould treatment when required?
• Do you have a genuine willingness to learn and develop, including completing the HNC Building Studies qualification as part of your progression? We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity: We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.