Healthy Homes Advisor

Wolverhampton Homes Ltd; Wolverhampton; On-site; GBP 37,000 - 39,000; Full time

Job summary

Wolverhampton Homes Ltd seeks a Healthy Homes Advisor to join the Property Services team in Wolverhampton. The role focuses on helping customers tackle damp, mould and condensation issues with empathy and clear guidance, while complying with Awaab’s Law and ensuring safe, healthy homes.

We offer 37 hours per week, permanent employment, and opportunities for progression including the HNC Building Studies qualification.

Qualifications

• Excellent customer service and empathy, even in challenging conversations.
• Strong communication and active listening skills.
• Ability to stay calm and professional in emotionally charged situations.
• Willingness to learn and progress in building studies.

Responsibilities

• Attend customers’ homes to diagnose damp, mould and condensation issues and complete accurate assessments.
• Deliver sensitive conversations with customers about housing conditions and behaviours.
• Undertake light cleaning or treatment of small mould areas following health and safety procedures.
• Provide clear, accessible education on humidity management, heating use and ventilation.
• Identify hazards during home visits and escalate safety concerns promptly.

Skills

Customer service

Communication

Empathy

Resilience

Education

HNC Building Studies

Job description

Healthy Homes Advisor

Salary: £36,676 - £38,993

Hours: 37 hours per week (may be required to work out of hours)

Location: Wolverhampton

Job Type: Permanent

Overview:

We have an exciting opportunity for a Healthy Homes Advisor to join our Property Services team. This role focuses on supporting customers with damp, mould and condensation issues, often involving sensitive conversations and independent visits to customers’ homes. You’ll provide clear advice, ensure compliance with Awaab’s Law, and help customers maintain a safe and healthy living environment.

Join us at an exciting time as housing services prepare to integrate into City of Wolverhampton Council, creating new opportunities to strengthen accountability, regulatory compliance, and service delivery while retaining the trusted Wolverhampton Homes brand.

Key Responsibilities:

• Attend customers’ homes to diagnose damp, mould and condensation issues, completing accurate assessments and identifying root causes.
• Deliver sensitive, sometimes challenging conversations with customers where issues may be caused by behaviours, poor ventilation or household practices.
• Undertake light cleaning or treatment of small areas of mould using appropriate cleaning products, ensuring you follow health and safety procedures.
• Provide clear, accessible customer education on how to maintain a healthy home, including humidity management, heating use and ventilation.
• Identify hazards and triage risks during home visits, escalating safety concerns promptly.

About you:

• Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
• Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
• Are you comfortable using cleaning products and carrying out small areas of mould treatment when required?
• Do you have a genuine willingness to learn and develop, including completing the HNC Building Studies qualification as part of your progression?

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications.

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To: Repairs Manager

Closing date: 3 November 2026

Interview date: 10 November 2026

Contact for an informal discussion / more information:

Pete Richardson - [e-mail]

Attached documents
Healthy Homes Advisor - Job Description (1).pdf