Healthy Homes Surveyor

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 47,785 - 52,176; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Enhanced leave entitlements

Contributions towards dental and optical

Employee assistance programme

Job summary

The Scottish Federation of Housing Associations is seeking a Healthy Homes Surveyor to enhance customer health through effective landlord assurance. You will provide expert technical guidance, ensuring compliance with relevant legislation while managing complex housing cases.

The ideal candidate will possess a degree or relevant experience in social housing, excellent numeracy skills, and a proven track record in customer service and project management.

A comprehensive benefits package is offered, including a competitive salary and access to a contributory pension scheme.

Qualifications

• Degree or professional qualification in a relevant discipline or relevant experience.
• Proven track record in social housing and repairs service.
• Experience in contract/project management and budget management.
• Full UK driving licence required.

Responsibilities

• Provide independent, risk-based landlord assurance.
• Identify root causes of damp, mould, and condensation.
• Deliver high standard of customer service in challenging circumstances.
• Maintain accurate records and ensure follow-up actions.

Skills

Customer service excellence

Numeracy skills

Project management

Understanding of health impacts of damp and mould

Knowledge of regulatory framework

Education

Degree or professional qualification in relevant discipline

Recognised project management qualification

Job description

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Solutions as Healthy Homes Surveyor.

About the role

The role has a focus on providing independent, risk-based landlord assurance to protect customer health and wellbeing, ensure regulatory compliance and support effective Healthy Homes delivery. As a key technical specialist within the Healthy Homes Team, the role acts as an escalated point of expertise for recurring, complex, high-risk cases. You will provide enhanced technical support to City Building Healthy Homes Inspectors, identifying root causes of damp, mould and condensation and advising on the effective, sustainable solutions. You will demonstrate a robust approach to landlord assurance and compliance, ensuring all activity aligns with relevant legislation, regulatory requirements, policies and procedures. This includes undertaking surveys, providing clear technical advice, maintaining accurate records and ensuring appropriate follow‑up actions to protect customers and housing stock. A strong understanding of the health, wellbeing and social impacts associated with damp and mould is essential. You will deliver a high standard of customer service, particularly where customers may be living in challenging circumstances, ensuring communication is professional, empathetic and customer‑focused at all times.

Who are we looking for?

The ideal candidate will have:

• Degree and/or professional qualification in a relevant discipline or a demonstrable level of experience and track record in a similar role within a regulated housing environment
• Proven track record of delivering excellent customer services within social housing and repairs service in a performance driven environment
• Excellent numeracy skills and ability to interpret evolving legislation and procedures
• Proven experience in contract/project management
• Experience of setting and managing project budgets
• Experience of managing and co‑ordinating consultant teams as required
• Experience of working with contractors to drive continuous improvement around work processes and value for money
• Proficient professional knowledge and track record in the inspection of building investment and repair works that minimises risk for non‑compliance
• Knowledge of the regulatory framework for Registered Social Landlords
• Recognised project management or a related qualification
• Full UK driving licence

The benefits we offer

We offer a sector‑leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary
• access to a contributory pension scheme
• excellent leave entitlements
• enhanced maternity, paternity, adoption and shared parental leave
• contributions towards dental, optical, driving lessons and more
• access to staff inclusion networks promoting an inclusive workplace
• 24/7 access to our employee assistance programme

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings to our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under‑represented groups.

Contact

For a chat about the role, please contact Kathleen Stewart, Healthy Homes Lead on [e-mail] or 07785517548. We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment Team at [e-mail].

Full salary & employment details

Salary: SCP 36 – 39 (£47,785 - £52,176)
Contract: Permanent
Work pattern: 35 hours Monday-Friday exclusive of lunch breaks

Job Type

Full Time