In-Home Damp & Mould Specialist

Wollborg Michelson Personnel Service Inc; Wolverhampton; Presencial; GBP 37 000 - 39 000; Tempo integral

Resumo da oferta

Wolverhampton Homes Ltd is recruiting a Healthy Homes Advisor to join our Property Services team in Wolverhampton. You will visit customers' homes to diagnose damp, mould and condensation issues and provide clear, practical advice to maintain a healthy living environment.

The role involves sensitive conversations, ensuring compliance with Awaab’s Law, undertaking safe home visits, and supporting residents to improve ventilation, heating and humidity management.

Qualificações

• Ability to deliver excellent, empathetic customer service in sensitive situations.
• Strong communication skills to explain issues clearly and support residents.
• Willingness to learn and develop, including completing the HNC Building Studies qualification as part of progression.

Responsabilidades

• Attend customers’ homes to diagnose damp, mould and condensation issues, completing accurate assessments and identifying root causes.
• Deliver sensitive, sometimes challenging conversations with customers where issues may be caused by behaviours, poor ventilation or household practices.
• Undertake light cleaning or treatment of small areas of mould using appropriate cleaning products, ensuring you follow health and safety procedures.
• Provide clear, accessible customer education on how to maintain a healthy home, including humidity management, heating use and ventilation.
• Identify hazards and triage risks during home visits, escalating safety concerns promptly.

Conhecimentos

Empathetic service

Communication skills

Calm under pressure

Cleaning product use

Formação académica

HNC Building Studies

Descrição da oferta de emprego

Wolverhampton Homes Ltd is recruiting a Healthy Homes Advisor to join our Property Services team in Wolverhampton. You will visit customers' homes to diagnose damp, mould and condensation issues and provide clear, practical advice to maintain a healthy living environment.

The role involves sensitive conversations, ensuring compliance with Awaab’s Law, undertaking safe home visits, and supporting residents to improve ventilation, heating and humidity management.