Healthy Homes Manager (Awaab’s Law)

MMP Consultancy Limited; Chipping Barnet; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

MMP Consultancy Limited is seeking a Healthy Homes Manager to lead the damp, mould and condensation (DMC) program across our housing stock, ensuring cases are identified, investigated, and resolved within statutory timelines while maintaining empathetic resident communications and robust data trails for regulators.

As Awaab's Law expands in 2026, you will prepare and upskill the team for broader HHSRS hazards, lead a 5–7 person team, manage end-to-end case management, and drive continuous

Qualifications

• Leads and develops a team to meet statutory obligations.
• Experience in damp, mould or housing conditions.
• Knowledge of Awaab's Law and HHSRS classifications.
• Ability to manage deadlines and policy timescales.

Responsibilities

• Lead a team of 5–7 to deliver DMC case management within statutory timescales.
• Own end-to-end DMC case management from identification to resolution.
• Ensure inspections and reports meet target timeframes.
• Monitor KPIs and report to senior leaders.
• Manage contractor performance and budgets.
• Serve as escalation point for residents, Councillors and regulators.
• Drive continuous improvement from complaints and investigations.

Skills

Team leadership

DMC damp housing expertise

Data reporting & KPI management

Stakeholder engagement

Regulatory compliance (Awaab's Law & H

Education

Degree-level education in housing, property, building services or environmental health

Job description

Barnet Homes offices (4 days/week) + home working (1 day/week)

MMP are looking for a Healthy Homes Manager to lead our approach to damp, mould and condensation (DMC) across our housing stock — and to help shape the future of our Healthy Homes service as it expands under Awaab's Law.

You'll take the lead on ensuring every case is identified, investigated and resolved within statutory timescales, that residents are treated with empathy and kept informed throughout, and that our data, reporting and audit trails stand up to scrutiny from regulators, the Ombudsman and Members.

Looking ahead, Phases 2 and 3 of Awaab's Law will bring wider HHSRS hazards into scope during 2026 — and you'll play a central role in preparing and upskilling the team for that change.

What you'll be doing

• Leading, managing and developing a team of 5–7, building their skills and confidence to meet statutory and organisational obligations
• Owning end-to-end DMC case management — from identification through to resolution — including high-risk, complex and escalated cases
• Ensuring inspections are completed within 10 working days and reports reach residents within 3 working days
• Monitoring KPIs and performance data, and reporting to Senior Managers, the Executive Team and Boards
• Managing contractor performance and budget spend related to the service
• Acting as a senior escalation point for residents, Councillors, MPs and regulators
• Driving continuous improvement, embedding learning from complaints, Ombudsman findings and legal cases

What we’re looking for

• Degree-level education (or equivalent experience) in housing, property, building services or environmental health
• Strong track record managing housing or property-related services, with a real focus on damp, mould or housing conditions
• Solid understanding of Awaab's Law, HHSRS classifications and statutory landlord responsibilities
• Experience managing teams against deadlines and policy timescales, including complex/escalated cases involving health and safety risk
• Strong data, performance management and contract management skills
• Excellent written and verbal communication, with the ability to influence stakeholders and present to varied audiences
• Social housing/local authority background, surveying experience, in-house repairs delivery experience, and experience leading service change in response to new legislation.

Requirements

• Full UK driving licence and own vehicle insured for business use.