Healthy Homes Advisor

Wollborg Michelson Personnel Service Inc; Wolverhampton; Sur place; GBP 37 000 - 39 000; Plein temps

Résumé du poste

Wolverhampton Homes Ltd is recruiting a Healthy Homes Advisor to join our Property Services team in Wolverhampton. You will visit customers' homes to diagnose damp, mould and condensation issues and provide clear, practical advice to maintain a healthy living environment.

The role involves sensitive conversations, ensuring compliance with Awaab’s Law, undertaking safe home visits, and supporting residents to improve ventilation, heating and humidity management.

Qualifications

• Ability to deliver excellent, empathetic customer service in sensitive situations.
• Strong communication skills to explain issues clearly and support residents.
• Willingness to learn and develop, including completing the HNC Building Studies qualification as part of progression.

Responsabilités

• Attend customers’ homes to diagnose damp, mould and condensation issues, completing accurate assessments and identifying root causes.
• Deliver sensitive, sometimes challenging conversations with customers where issues may be caused by behaviours, poor ventilation or household practices.
• Undertake light cleaning or treatment of small areas of mould using appropriate cleaning products, ensuring you follow health and safety procedures.
• Provide clear, accessible customer education on how to maintain a healthy home, including humidity management, heating use and ventilation.
• Identify hazards and triage risks during home visits, escalating safety concerns promptly.

Connaissances

Empathetic service

Communication skills

Calm under pressure

Cleaning product use

Formation

HNC Building Studies

Description du poste

Wolverhampton Homes Ltd,

Healthy Homes Advisor

Salary: £36,676 - £38,993

Hours: 37 hours per week (may be required to work out of hours)

Location: Wolverhampton

Job Type: Permanent

We have an exciting opportunity for a Healthy Homes Advisor to join our Property Services team. This role focuses on supporting customers with damp, mould and condensation issues, often involving sensitive conversations and independent visits to customers’ homes. You’ll provide clear advice, ensure compliance with Awaab’s Law, and help customers maintain a safe and healthy living environment.

Join us at an exciting time as housing services prepare to integrate into City of Wolverhampton Council, creating new opportunities to strengthen accountability, regulatory compliance, and service delivery while retaining the trusted Wolverhampton Homes brand.

Key Responsibilities:

• Attend customers’ homes to diagnose damp, mould and condensation issues, completing accurate assessments and identifying root causes.
• Deliver sensitive, sometimes challenging conversations with customers where issues may be caused by behaviours, poor ventilation or household practices.
• Undertake light cleaning or treatment of small areas of mould using appropriate cleaning products, ensuring you follow health and safety procedures.
• Provide clear, accessible customer education on how to maintain a healthy home, including humidity management, heating use and ventilation.
• Identify hazards and triage risks during home visits, escalating safety concerns promptly.

About you:

• Can you deliver excellent, empathetic customer service, even when conversations are sensitive or challenging?
• Do you bring resilience, strong communication skills and the ability to remain calm and professional in emotionally charged situations?
• Are you comfortable using cleaning products and carrying out small areas of mould treatment when required?
• Do you have a genuine willingness to learn and develop, including completing the HNC Building Studies qualification as part of your progression?

Our organisation:

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

Equality and Diversity:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

Our top priority is finding the best person for each role and for our company. If you are interested in the position, are customer-focused and solutions-oriented,

We reserve the right to close this advert prior to the advertised closing date, should a large number of applications be received.

Reports To: Repairs Manager

Closing date: 3 November 2026

Interview date: 10 November 2026

Contact for an informal discussion / more information:

Pete Richardson - [e-mail]

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