Healthcare Support & Orders Coordinator

Cochlear; Addlestone; On-site; GBP 21,000 - 28,000; Full time

Job summary

Cochlear is seeking a Customer Service Coordinator to deliver exceptional support to recipients, clinics and healthcare professionals. You will be the first contact across channels, handling enquiries, orders, product and connectivity issues, and account administration.

Working with clinical, technical and internal teams, you will ensure timely, accurate service while upholding privacy and GDPR standards across systems like Oracle and Salesforce.

Qualifications

• Previous customer service experience in a customer-facing role.
• Strong Excel and MS Office proficiency.
• Clear communication and ability to explain technical information.
• Accurate, organised with high attention to detail.
• Experience handling enquiries and resolving issues promptly.
• Able to work across multiple systems and teams.
• Willingness to learn and troubleshoot medical devices.
• Understanding of data privacy, GDPR and information security.

Responsibilities

• Provide first-line customer, product, technical and administrative support.
• Respond to enquiries professionally, resolve issues where possible and escalate where needed.
• Support order management, including order confirmation and invoicing.
• Maintain accurate customer, contract, account and order information across systems.
• Support recipient registration, enrolment and welcome information.
• Assist with after-sales care, shipping, returns and repairs.
• Use product knowledge to support troubleshooting across devices and connectivity.
• Handle customer data securely, ensuring privacy and compliance.
• Contribute to knowledge management and process improvements.

Skills

Customer service

Excel

Communication

Organisational skills

Problem solving

Team collaboration

Privacy compliance

Technical aptitude

Tools

Salesforce

Oracle

SAP

Job description

Cochlear is seeking a Customer Service Coordinator to deliver exceptional support to recipients, clinics and healthcare professionals. You will be the first contact across channels, handling enquiries, orders, product and connectivity issues, and account administration.

Working with clinical, technical and internal teams, you will ensure timely, accurate service while upholding privacy and GDPR standards across systems like Oracle and Salesforce.