Customer Care & Tech Support Coordinator

C40 Cochlear Europe Limited (UK); Addlestone; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days holidays

Company pension

Flexible working patterns

Remote work up to 40% per week

Yearly salary review

Group Income Protection

Employee Referral Bonus

Cycle to work scheme

Vitality health care

Job summary

Cochlear Europe Limited (UK) is seeking a proactive customer service professional to provide first-line support to recipients, clinics and healthcare professionals. You will resolve enquiries, manage orders, and ensure accurate information across Oracle, Salesforce and other systems.

You will handle registrations, onboarding and after-sales care in a regulated healthcare environment. You will communicate clearly, work across teams, protect data privacy, and contribute to process improvements

Qualifications

• Experience in customer-facing support roles.
• Proficient with Microsoft Office, especially Excel.
• Clear communication skills to explain technical info to diverse audiences.
• Experience handling inquiries and resolving issues professionally and promptly.
• Strong organizational skills with attention to detail.
• Comfort with using multiple systems to manage data and processes.
• Ability to collaborate across teams and manage competing priorities.
• Technical aptitude and willingness to learn medical devices, apps and connectivity.
• Understanding of data privacy, confidentiality and information security requirements.

Responsibilities

• Provide first-line customer, product, technical and administrative support to recipients, clinics, customers and healthcare professionals.
• Respond to inquiries professionally, resolve issues where possible and escalate complex questions.
• Support order management, including order confirmation, product availability, invoicing and procedures.
• Maintain accurate customer, contract, account and order information across systems.
• Support recipient registration, programme enrolment, onboarding and consent management.
• Assist with after-sales care, shipping, returns, service and repairs.
• Use product knowledge to support troubleshooting across devices, apps and connectivity.
• Handle customer data securely in line with privacy and compliance requirements.
• Contribute to knowledge management and process improvements while following quality procedures.

Skills

Customer service

Excel

Communication

Issue resolution

Administration

Systems familiarity

Teamwork

Technical aptitude

Data privacy

Tools

Salesforce

Oracle

SAP

Job description

Cochlear Europe Limited (UK) is seeking a proactive customer service professional to provide first-line support to recipients, clinics and healthcare professionals. You will resolve enquiries, manage orders, and ensure accurate information across Oracle, Salesforce and other systems.

You will handle registrations, onboarding and after-sales care in a regulated healthcare environment. You will communicate clearly, work across teams, protect data privacy, and contribute to process improvements