Senior Assistant Technical Officer

Great Ormond Street Hospital; England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Great Ormond Street Hospital in London is seeking a Senior Assistant Technical Officer to join the Cochlear Implant Team. The role blends clinical and non-clinical tasks, including assisting senior clinicians in CI appointments, remote troubleshooting, managing patient queries, and calibration and repairs.

The non-clinical remit includes stock management, liaison with cochlear implant companies, audits, research and project work, and administrative support to clinicians in a busy paediatric

Qualifications

• Experience in administrative/clerical duties in a paediatric audiology or hospital setting.
• Ability to provide high-quality customer service to patients and families.
• Demonstrated commitment to professional development and teamwork.

Responsibilities

• Be the main point of contact for cochlear implant equipment queries and part requests.
• Provide troubleshooting advice for cochlear implant users as needed.
• Prepare clinical rooms, calibrate equipment, and restock consumables daily.
• Manage general supplies and lead ordering of clinical stock and consumables.
• Coordinate with cochlear implant manufacturers for repairs and supplies.
• Lead six-month stock takes for the Cochlear Implant Department.
• Assess patient device status and troubleshoot device-related issues.

Skills

Excellent communication skills

Customer service

Organisational skills

Empathy

Paediatric audiology understanding

Education

A-level standard or NVQ/Diploma Level 3 or equivalent experience

Job description

Senior Assistant Technical Officer Great Ormond Street Hospital London, UK

Job overview

We are offering an opportunity to join the Cochlear Implant Team at Great Ormond Street Hospital. The post will provide an excellent opportunity to develop your personal skills in a role that combines clinical and non‑clinical elements. The clinical remit to the role includes assisting senior clinicians in CI appointments, remote troubleshooting, managing patient queries, managing transition patients and overseeing calibration and repairs.

The non‑clinical remit includes management of stock and ordering, liaison for cochlear implant companies, audit, research and project work and administrative support to the clinicians

Main duties of the job

• To be the main point of contact for all queries relating to cochlear implant equipment. Including managing requests for spare/replacement parts and batteries and posting them out to families/other professionals
• To provide troubleshooting advice for cochlear implant users as required
• Prepare clinical rooms for use including daily calibration and preparation of equipment, daily cleaning and maintaining toys, restocking clinical consumables
• To manage general supplies for the team and take a lead in ordering clinical stock and consumables
• To be responsible for co‑ordinating supplies and repairs with the Cochlear Implant Manufacturers
• To take a lead role in completing six monthly stock takes for the Cochlear Implant Department.
• To be first point of contact for all cochlear implant device related queries. To assess the patient device and troubleshoot any problems

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long‑term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee‑led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

GOSH Culture and Values

• Our Always values
• Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or previous experience in a similar role
• Demonstrate evidence of commitment to professional development
• Audiology training course / qualification

Experience/Knowledge

• Previous administrative/clerical experience in a similar setting
• Understanding of paediatric audiology
• Knowledge of NHS values/ethics
• Experience of working as part of a diverse team
• Experience of contributing to an inclusive workplace culture.
• Previous experience working in Audiology/Cochlear implant Department
• Previous experience of working with children

Skills/Abilities

• Excellent communication skills (written and verbal)
• Able to provide excellent customer service: welcoming and helpful in person when dealing with colleagues across the organisation and/or patients and families
• Excellent organisational skills
• Use of empathy and emotional intelligence when dealing with difficult situations