Healthcare Specialist Service Engineer

Veolia Group; Watford; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading water technologies company as a Service Engineer, where you'll play a vital role in delivering top-notch service to clients. This position offers a unique opportunity to work in a dynamic environment focused on ecological transformation and sustainability. With structured progression opportunities and a comprehensive benefits package, including a company vehicle and extensive leave, you'll be empowered to make a significant impact. If you're passionate about customer service and eager to develop your career in the water treatment industry, this role is perfect for you. Apply today to help make a difference for generations to come!

Benefits

Company vehicle

Fuel card

25 days annual leave

Comprehensive pension scheme

Employee discounts

Referral bonuses

Parental leave from Day 1

Mental health support

Financial support

Qualifications

• Experience in customer service and technical support roles is advantageous.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide on-site corrective/preventative maintenance to clients.
• Maintain good working relationships and ensure customer satisfaction.
• Complete documentation and report progress to the Service Manager.

Skills

Mechanical Engineering

Electrical Engineering

Chemical Engineering

Customer Service

Health & Safety Compliance

IT Competency

Organizational Skills

Communication Skills

Education

NVQ or higher in Mechanical, Electrical, or Chemical Engineering

GCSE or equivalent in English and Maths

Job description

Veolia Water Technologies, the world leader in water treatment, provides complete solutions for water treatment. Innovating in key areas such as sustainable development and resource recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.

Field-based in the KT, SL, WD postcode areas

Permanent, Full-time, 37.5 hours

25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme

Are you a Service Engineer, or an aspiring Service Engineer, looking to take the next step in your career by joining a successful and rapidly growing global company that offers structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and making a change to the planet?

If so, we have a fantastic opportunity to join our leading, well-respected water technologies company, where you will play a pivotal role in delivering best-in-class quality service to our clients. You will provide on-site corrective/preventative maintenance and offer after-sales technical and commercial support. You will be expected to participate in the 'On Call Rota' for weekend/out-of-hours work once fully trained. At Veolia Water Technologies UK (VWT UK), we are committed to ensuring you have the best experience possible and take your career to the next level!

Some brief responsibilities of a Service Engineer include:

1. Observe, abide by and enforce the Company’s and client’s Health & Safety policies.
2. Present a professional image to customers whether by telephone, in writing or in person.
3. Develop and maintain good working relationships with customers, ensuring punctuality, helpfulness, and courtesy.
4. Maintain a flexible approach to customer needs and working hours.
5. Report progress or delays to the Service Manager in a timely manner.
6. Complete and submit risk assessments, work reports, activity reports, and all other documentation promptly.
7. Complete site tasks and activities as required in a timely manner.
8. Identify recommendations and opportunities to improve the client's system and provide quotations for parts, consumables, plant upgrades, and refurbishment work.
9. Liaise with the appropriate sales team on any potential leads.
10. Offer feedback on future product development, features, and functions.
11. Provide regular updates to your line manager on any issues that may impact the Company financially, reputationally, or operationally.
12. Carry out commissioning work on standard equipment.

General requirements for the role:

1. Ideal but not essential - NVQ or higher in Mechanical, Electrical, or Chemical Engineering or similar, or working towards it.
2. GCSE or equivalent – English and Maths.
3. A full UK driving licence is required.
4. Experience with the water industry is advantageous but not essential.
5. Knowledge of the Healthcare and Scientific market is desirable.
6. Experience as a Service Engineer or in a Technical Support role is advantageous but not essential.
7. Passionate about providing first-class service to our customers.
8. Able to handle challenging conversations with customers and find resolutions.
9. Strong communication skills, both verbal and written, with the ability to communicate clearly and concisely at all levels.
10. Demonstrable experience in building strong working relationships internally and externally.
11. A professional approach to work and communication with colleagues and customers.
12. A good level of IT competency.
13. Good organizational skills with attention to detail.
14. Able to prioritize workload and manage multiple tasks.

What’s next?

If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible, and if your experience and skills closely match our requirements, we will be in touch to discuss the next steps.

Our promise to you

Alongside your salary, you will receive a company vehicle, fuel card, overtime and on-call payments, in addition to our extensive benefits package which includes 25 days annual leave (plus your birthday off!), a market-leading pension and share scheme, parental leave from Day 1 of employment, and a range of employee discounts and referral bonuses. We provide mental health and financial support, ensuring you know exactly who to lean on whenever you need help.

Apply today, so we can make a difference for generations to come.

Diversity & Inclusion

At VWT UK, we’re proud to be an equal opportunities employer. Supporting diversity and engagement is not only the right thing to do, but also beneficial for our business. We are committed to building and maintaining a diverse and inclusive workplace for all our colleagues. Every applicant who meets the minimum requirements will be considered fully, regardless of age, gender, disability, race, ethnicity, religion, belief, sexuality, or veteran status.

We encourage applicants to apply even if they do not meet all the criteria, as we value potential and diversity in our workforce.

About Us

Veolia Water Technologies, the world leader in water treatment, provides complete solutions for water treatment. Innovating in key areas such as sustainable development and resource recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water.