Customer Service Advisor

Jago Consultants; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading car dealership in Watford seeks a Service Advisor to join their team. The role involves engaging with customers, managing vehicle bookings, and ensuring outstanding service throughout the customer experience. Ideal candidates will possess strong communication and customer service skills, along with a professional demeanor.

Qualifications

• Strong customer service skills and ability to build rapport.
• Ability to work to deadlines and targets.
• Full driving license required.

Responsibilities

• Meeting and greeting customers in a friendly manner.
• Booking vehicles into the technical workshop.
• Providing exceptional customer service.

Skills

Customer service skills

Teamwork

Communication

Sales

Job description

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We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join their friendly team.

Job Role – Service Advisor

Salary – £25,000 Basic OTE £33,000 to £35,000 – Negotiable depending on experience

Service Advisor Duties include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers’ onward travel arrangements, updating customers whilst their car is in the workshop, handing over vehicles after service work, and maintaining ongoing relationships with customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
• Adopting a sales approach regarding upsell opportunities.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements:

We expect you to demonstrate skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

Our client is particularly looking for someone with strong customer service skills, excellent customer rapport, the ability to deliver great CSI results, and confidence in upsell opportunities.