Customer Service Adviser

Adecco; Boston; Remote; GBP 40,000 - 60,000; Full time

Job summary

A prominent customer service provider is seeking enthusiastic individuals to join their team. The role offers the chance to engage with customers, handle calls, and ensure a high level of satisfaction in a supportive work environment. With benefits like ongoing assignments and holiday perks, this opportunity is ideal for those passionate about helping others.

Benefits

Up to 33 days paid holiday a year

Weekly Pay

Exclusive access to Adecco Associate Benefits including discounts

Mental Health support

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to handle sensitive nature of calls with empathy and professionalism.
• A stable internet connection required.

Responsibilities

• Provide end-to-end customer service including handling inbound/outbound calls.
• Data input from standardized templates onto company systems.
• Work in a fast-paced, high-pressure team environment.

Skills

Verbal Communication

Written Communication

IT Skills

Interpersonal Skills

Empathy

Job description

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?

If you answered yes to all of the above, we want to hear from you today!

Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, where you will be a vital member of the Serco team.

The role involves:

• Providing end-to-end customer service on multiple streams including interacting with stakeholders at various levels including handling inbound and outbound calls and making relevant escalations as necessary.
• Data input from standardised templates onto company systems
• Good IT skills including use of CRM and Microsoft Office

Every assignment at Serco comes with the following benefits to you:

• Long term ongoing assignments
• Up to 33 days paid holiday a year
• Weekly Pay
• Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.

Requirements:

• You must have a minimum WIFI download speed of 8mgb, Minimum Upload Speed: 3Mbps and where possible a wired network connection (ethernet connection) to the router should be used to allow for a more stable internet connection.
• Excellent verbal and written communication skills in English
• Able to follow instructions and processes
• Resilience and the ability to work in a faced paced, high pressured team environment
• Verified RTW documentation
• Consent to undertake BPSS verification and willingness to provide employment history
• Willingness and consent to apply for a DBS check
• Ability to work on a out of hours service from home between 1am - 9am
• Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
• Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
• An understanding of confidentiality

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

Please note this role is Tuesday - Thursday working between 1am - 9am providing a service out of hours.

If this sounds like the job you are looking for, click apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Created on 22/06/2025 by TN United Kingdom