Clinical Secretary & Referrals Coordinator

Whitehall Surgery; Leeds; On-site; GBP 12,000 - 18,000; Part time

Job summary

Whitehall Surgery in Leeds is seeking a part-time Medical Secretary to provide confidential secretarial and administrative support to the clinical team. You will manage referrals, process clinical correspondence, liaise with hospitals and community services, and maintain high-standard patient records.

The role requires excellent organisational skills, attention to detail, and the ability to prioritise workload while safeguarding patient confidentiality and information governance.

Qualifications

• General education to GCSE pass standard in English and Math.
• General office experience.
• Experience of dealing effectively with the general public.
• Experience of making efficient use of booking systems.
• Working knowledge of medical terminology and read coding.
• Local knowledge of the healthcare system.
• Ability to work under pressure while maintaining a positive professional attitude.
• Ability to work as part of the team or independently.

Responsibilities

• Referrals including Urgents & 2WWs
• DNA Letters to patients
• A&G Requests send and record response/GPto action (Accurx and ERS)
• Appointment/patient and GP enquiries
• Pathology updates to hospital/community services
• ERS/Choose & Book
• Management of rejected/cancelled/triage responses for referrals
• Management of Advice and Guidance on Choose& Book
• Uploading new referral templates to S1/adding mail merge fields
• Uploading photos from Consultant Connect to records
• Management of emails/saving emailed documents to records/replying to queries from outside providers
• Liaising with patients regarding referrals/appointments
• Photocopying/scanning/printing etc
• Processing of Breast Screening Letters received
• Keeping up to date with changes to referral processes, new training etc
• Ad hoc duties when required
• 10 hours per week

Skills

Organisational skills

Attention to detail

Communication skills

Education

GCSE English and Maths

Tools

Booking systems

Job description

Whitehall Surgery in Leeds is seeking a part-time Medical Secretary to provide confidential secretarial and administrative support to the clinical team. You will manage referrals, process clinical correspondence, liaise with hospitals and community services, and maintain high-standard patient records.

The role requires excellent organisational skills, attention to detail, and the ability to prioritise workload while safeguarding patient confidentiality and information governance.