Referral Hub Administrator - 24/7 NHS Support

Allscreens Nationwide Ltd; Southall; On-site; GBP 31,000 - 32,000; Full time

Job summary

West London NHS Trust is seeking a Referral Hub Administrator to join the Ealing Community Partners Referral Hub in West London. The role involves handling patient referrals, registering on SystmOne, and coordinating with clinicians and administrative staff to keep processes running smoothly.

The position requires excellent communication, strong administration skills, and good IT knowledge, with flexibility to work in a 24/7 environment.

Responsibilities

• Checking patient eligibility.
• Registering all referrals on the SystmOne IT platform.
• Maintaining and reporting on service-specific waiting lists.
• Requesting clinical triages when indicated.
• Sending appointments directly by letter or arranging on the telephone after patient responses to opt in texts/letters.
• Answering patient enquiry telephone calls; providing basic information or escalation as needed.
• Receiving and recording accurate messages and ensuring timely forwarding.

Job description

West London NHS Trust is seeking a Referral Hub Administrator to join the Ealing Community Partners Referral Hub in West London. The role involves handling patient referrals, registering on SystmOne, and coordinating with clinicians and administrative staff to keep processes running smoothly.

The position requires excellent communication, strong administration skills, and good IT knowledge, with flexibility to work in a 24/7 environment.