Healthcare Receptionist & Admin – Flexible Hours & Patient Care

Llandaff North Medical Centre; Cardiff; On-site; GBP 12,000 - 18,000; Full time

Job summary

Llandaff North Medical Centre in Cardiff is seeking a Receptionist/Administrator to join a busy multi-disciplinary team. You will support the clinical team by managing appointments, handling patient queries, and processing administrative tasks with accuracy and courtesy.

The role operates on a rota, Monday to Friday 07:45–18:30, with occasional late shifts and a full-day Tuesday. You will work with diverse staff and patients, using clinical IT systems and medical terminology.

Qualifications

• Experience in a healthcare setting.
• Familiar with clinical IT systems.
• Knowledge of medical terminology.

Responsibilities

• Answer the telephone in line with reception protocol.
• Make appointments and attend to patient requests promptly.
• Provide information to patients clearly, taking into account their needs and relay messages to staff.
• Prioritise the reception workload and complete administrative tasks.
• Assist with prescription requests and update patient records as needed.
• Extract relevant information from clinical correspondence and update records.
• Undertake further training as necessary.
• Maintain confidentiality and adhere to policies.
• Keep reception and admin areas tidy and compliant with health and safety regulations.
• Undertake filing and photocopying as required.
• Carry out other reasonable duties and deputise when needed.
• Complete prescription requests for patients.
• Work with the team to meet deadlines.
• Review records and summarise patient medical history.
• Read-code data on the system.
• Scan and attach patient documents to records.
• Carry out system searches as requested.
• Support clinical staff with general admin tasks.

Skills

Healthcare experience

Medical terminology

Clinical IT systems

Patient communication

Tools

VISION

Job description

Llandaff North Medical Centre in Cardiff is seeking a Receptionist/Administrator to join a busy multi-disciplinary team. You will support the clinical team by managing appointments, handling patient queries, and processing administrative tasks with accuracy and courtesy.

The role operates on a rota, Monday to Friday 07:45–18:30, with occasional late shifts and a full-day Tuesday. You will work with diverse staff and patients, using clinical IT systems and medical terminology.