GP receptionist/administrator

Llandaff North Medical Centre; Cardiff; Sur place; GBP 12 000 - 18 000; Plein temps

Résumé du poste

Llandaff North Medical Centre in Cardiff is seeking a Receptionist/Administrator to join a busy multi-disciplinary team. You will support the clinical team by managing appointments, handling patient queries, and processing administrative tasks with accuracy and courtesy.

The role operates on a rota, Monday to Friday 07:45–18:30, with occasional late shifts and a full-day Tuesday. You will work with diverse staff and patients, using clinical IT systems and medical terminology.

Qualifications

• Experience in a healthcare setting.
• Familiar with clinical IT systems.
• Knowledge of medical terminology.

Responsabilités

• Answer the telephone in line with reception protocol.
• Make appointments and attend to patient requests promptly.
• Provide information to patients clearly, taking into account their needs and relay messages to staff.
• Prioritise the reception workload and complete administrative tasks.
• Assist with prescription requests and update patient records as needed.
• Extract relevant information from clinical correspondence and update records.
• Undertake further training as necessary.
• Maintain confidentiality and adhere to policies.
• Keep reception and admin areas tidy and compliant with health and safety regulations.
• Undertake filing and photocopying as required.
• Carry out other reasonable duties and deputise when needed.
• Complete prescription requests for patients.
• Work with the team to meet deadlines.
• Review records and summarise patient medical history.
• Read-code data on the system.
• Scan and attach patient documents to records.
• Carry out system searches as requested.
• Support clinical staff with general admin tasks.

Connaissances

Healthcare experience

Medical terminology

Clinical IT systems

Patient communication

Outils

VISION

Description du poste

Llandaff North Medical Centre is looking for a receptionist/administrator to join our multi-disciplinary team. The key role of the Receptionist/Administrator is to effectively contribute to the Practice team by assisting the clinical team in the provision of services to patients by facilitating access and undertaking various administrative & support duties in an organised, efficient, timely and courteous manner. Applicants should be aware that you will be part of the reception team, working on a rota basis between the core hours of Monday to Friday 07.45am to 6:30pm. You must be available to work 'late' shifts until 6:30pm and be fully flexible on days. Working days and hours will be confirmed with the successful candidate but will include a full day on a Tuesday. You will be supporting & supported by the wide range of clinical and non-clinical team within the practice. We value precision, attention to detail and being able to work independently while being part of a supportive and patient-focused team. The candidate must have experience in a healthcare setting and be familiar with clinical I.T. systems. Knowledge of medical terminology is essential. The delivery of Reception and administrative services to ensure an effective and professional service to patients and the Practice team. The role will be varied and will involve care navigating patients to the right services.

DUTIES AND RESPONSIBILTIES

• Answer the telephone in line with Practice telephone protocol.
• Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
• Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
• Prioritise the reception workload, dealing accurately with all administrative tasks.
• Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
• Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.
• Undertake further training and development as necessary.
• Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
• Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
• Undertake filing, shredding and photocopying as appropriate.
• Carry out any other reasonable duties requested of you
• Deputise for administrative functions, in absence of colleagues.
• Complete prescription requests for patients
• Work with other team members to ensure deadlines are met.
• Reviewing records and accurately producing a summary of the patients medical history
• Accurately read-coding data on VISION
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Carry out system searches as requested
• Support all clinical staff with general administrative tasks as requested