Medical Receptionist & Admin Coordinator

NHS Jobs; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

NHS Jobs is seeking an on-site receptionist in Cardiff to support a GP practice with front-desk duties and patient services. The role involves telephone triage, appointment management, handling information with care, and assisting clinical staff with administrative tasks.

Responsibilities include maintaining patient records, ensuring confidentiality, and supporting the prescribing process within practice timescales. A proactive, courteous approach and meticulous admin skills are essential.

Responsibilities

• Answer the telephone in line with Practice telephone protocol.
• Make appointments and attend to patients' requests promptly and courteously.
• Provide information to patients clearly, considering individual needs and relay messages accurately to staff.
• Prioritise the reception workload and manage admin tasks accurately.
• Assist with prescribing processes and issue acute and repeat prescriptions within set timescales, following protocol.
• Extract prescribing/administrative information from clinical correspondence and update patient records.
• Undertake necessary training and development.
• Maintain confidentiality and effective communication at all times; follow policies.
• Keep reception and admin areas tidy and follow health and safety regulations.
• Carry out filing, shredding and photocopying as appropriate.
• Deputise for administrative functions in absence of colleagues.
• Complete prescription requests and work with the team to meet deadlines.
• Review records and produce summaries of patients’ medical history.
• Carry out Vision scanning reads and attach scanned documents to health records.
• Carry out system searches as requested.
• Support clinical staff with general admin tasks as requested.

Job description

NHS Jobs is seeking an on-site receptionist in Cardiff to support a GP practice with front-desk duties and patient services. The role involves telephone triage, appointment management, handling information with care, and assisting clinical staff with administrative tasks.

Responsibilities include maintaining patient records, ensuring confidentiality, and supporting the prescribing process within practice timescales. A proactive, courteous approach and meticulous admin skills are essential.