Receptionist / Administrator for SWISH

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking a Receptionist/Administrator to join the SWISH and Starling teams in Taunton. You will welcome patients, handle enquiries, and coordinate appointments within a supportive multidisciplinary team.

You will maintain patient records, use the Lilie system for bookings, and uphold high standards of confidentiality and customer service in a busy NHS setting.

Qualifications

• GCSE level or equivalent
• Basic IT Skills
• Working knowledge of Microsoft Office (Excel, etc)
• NVQ2 Admin/Customer Care

Responsibilities

• Greet patients and act as first point of contact in person, by phone and email.
• Manage enquiries and book/coordinate appointments for clinics.
• Amend and coordinate appointments using the Lilie system.
• Maintain electronic patient records and ensure confidentiality at all times.
• Support day-to-day running of clinics and data entry requirements.

Skills

Basic IT Skills

Microsoft Office (Excel, etc)

Education

GCSE level or equivalent

NVQ2 Admin/Customer Care

Job description

Are you an organised and approachable individual who enjoys helping people and making a difference every day? We are looking for a Receptionist/Administrator to join our friendly Somerset Wide Integrated Sexual Health (SWISH) and Starling teams.

As the first point of contact for patients, you will play a vital role in delivering a professional, welcoming and confidential service. Working within a supportive multidisciplinary team, you will manage appointments, maintain patient records and provide administrative support that helps ensure our clinics run efficiently. This is an excellent opportunity for someone with strong customer service and administrative skills who is passionate about delivering outstanding patient care.

Your supporting statement is an important part of your application -- this is your opportunity to tell us why this particular role interests you and what makes you a great fit for the team. We'd like to hear about the skills, experience and personal qualities you can bring, including any transferable skills that would help you succeed in the post, even if you don't yet meet every part of the person specification.

If you'd like to find out more about the service or team prior to application, we always welcome informal conversations and visits prior to application. Please feel free to contact us on xxx

Main duties of the job

As a Receptionist/Administrator within SWISH and Starling, you will provide a professional, efficient and welcoming service for patients accessing sexual health, contraception and HIV services. Acting as a key point of contact, you will greet patients on arrival, manage enquiries by telephone, email and in person, and support individuals to access the most appropriate appointments and services.

You will be responsible for booking, amending and coordinating appointments using the Lilie patient management system, ensuring patient information is recorded accurately and confidentially at all times. The role includes maintaining electronic records, processing clinic activity, supporting data entry requirements and assisting with the smooth day-to-day running of clinics across the service. Working closely with clinical and administrative colleagues, you will help ensure high standards of patient care and customer service are delivered consistently.

The successful candidate will be organised, adaptable and able to work effectively in a busy environment, balancing competing priorities while maintaining attention to detail. You will contribute to a positive patient experience, support service improvements and work collaboratively as part of a dedicated multidisciplinary team committed to providing accessible, inclusive and high-quality sexual health services for the people of Somerset.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long‑term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS‑specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

This varied and rewarding role is ideal for someone who thrives in a busy environment and enjoys working directly with patients and colleagues. As a Receptionist/Administrator, you will be responsible for welcoming patients, coordinating appointments, updating electronic patient records and responding to enquiries by phone, email and in person. You will support the smooth operation of clinics by ensuring information is processed accurately and efficiently whilst maintaining the highest standards of confidentiality and professionalism.

Working as part of a dedicated team, you will contribute to delivering high-quality sexual health services to communities across Somerset. You will have the opportunity to build positive relationships with patients, healthcare professionals and partner organisations while developing your administrative expertise within an NHS setting. We are looking for someone who is organised, adaptable, compassionate and committed to providing an excellent service experience for every patient who accesses our service.

Person Specification

Qualifications

• Good general standard of education to GCSE level or equivalent
• Basic IT Skills
• Working knowledge of Microsoft Office (Excel, etc)
• NVQ2 Admin/Customer Care

Experience

• Working in a public facing role
• Working within an administrative role

Additional Criteria

• Able to demonstrate a good standard of literacy/English language skills
• Excellent interpersonal and communication skills,
• Ability to communicate at all levels
• Must be a car driver with a valid driving licence or have accesstotransportwithappropriatebusinessinsurance inorderto travel throughout the Trust, to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.