Welsh-Speaking 24/7 Healthcare Switchboard Operator

Swansea Bay University Health Board; Swansea; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

Swansea Bay University Health Board is seeking additional switchboard staff to join the team in Swansea. The roles involve operating a computer-based switchboard, monitoring alarms, and performing related administration.

Successful candidates will work across days, evenings, nights and bank holidays; Welsh language ability at level 4/5 is essential, and full training will be provided. A strong emphasis on accuracy and teamwork is required.

Qualifikationen

• Experience in a fast-paced customer-focused environment.
• Knowledge of switchboard processes and information systems.
• Welsh language skills at level 4 or 5 are essential.

Aufgaben

• As the first point of contact for the telecommunication service, provide 24/7 switchboard and information support.
• Operate a computer-based switchboard, monitor alarms, and perform day-to-day administration.
• Respond to Medical Emergency calls and follow health board procedures.

Kenntnisse

Communication

Ausbildung

Vocational Level 3

Tools

Switchboard systems

Jobbeschreibung

Swansea Bay University Health Board is seeking additional switchboard staff to join the team in Swansea. The roles involve operating a computer-based switchboard, monitoring alarms, and performing related administration.

Successful candidates will work across days, evenings, nights and bank holidays; Welsh language ability at level 4/5 is essential, and full training will be provided. A strong emphasis on accuracy and teamwork is required.