Administration and Receptionist

Swansea Bay University Health Board; Swansea; On-site; GBP 21,000 - 25,000; Full time

Job summary

Glanrhyd Hospital, part of Swansea Bay University Health Board, is recruiting a receptionist to join the front-of-house team for the 28-bedded Low Secure Unit. You will greet visitors, manage clinic room diaries, check patient details and case notes, and record attendance in the PAS system.

The role involves answering enquiries by phone and in person, relaying messages, and arranging or rescheduling appointments while upholding safety protocols and professional standards.

Responsibilities

• Provide warm and welcoming Reception Service and front of house for the department.
• Maintain clinic room diaries and attendances.
• Check patient details and case notes, and record attendance via PAS.
• Answer enquiries in person and by telephone, relay messages to staff.
• Change or cancel appointments as needed, following pathway timeframes.

Job description

This Receptionist post is within a team as part of the establishment for the 28-bedded Low Secure Unit at the Glanrhyd Hospital site which opened in 2015. The Unit provides inpatient beds for Mental Health patients from Swansea Bay University Health Board and Cwm Taf Morgannwg University Health Board. Taith Newydd is part of Specialist Services of the Mental Health and Learning Disability Delivery Unit., To provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).To answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service. Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.

Ensure all safety protocols are adhered to in order to maintain high levels of security within the low secure unit.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.