Healthcare Front Desk & Admin Coordinator

Swansea Bay University Health Board; Swansea; On-site; GBP 21,000 - 25,000; Full time

Job summary

Glanrhyd Hospital, part of Swansea Bay University Health Board, is recruiting a receptionist to join the front-of-house team for the 28-bedded Low Secure Unit. You will greet visitors, manage clinic room diaries, check patient details and case notes, and record attendance in the PAS system.

The role involves answering enquiries by phone and in person, relaying messages, and arranging or rescheduling appointments while upholding safety protocols and professional standards.

Responsibilities

• Provide warm and welcoming Reception Service and front of house for the department.
• Maintain clinic room diaries and attendances.
• Check patient details and case notes, and record attendance via PAS.
• Answer enquiries in person and by telephone, relay messages to staff.
• Change or cancel appointments as needed, following pathway timeframes.

Job description

Glanrhyd Hospital, part of Swansea Bay University Health Board, is recruiting a receptionist to join the front-of-house team for the 28-bedded Low Secure Unit. You will greet visitors, manage clinic room diaries, check patient details and case notes, and record attendance in the PAS system.

The role involves answering enquiries by phone and in person, relaying messages, and arranging or rescheduling appointments while upholding safety protocols and professional standards.