Healthcare Operations & Performance Manager

KFM; Greater London; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Welcome Bonus

Annual Bonus Scheme

27 days annual leave (+BH)

Annual leave purchase scheme

AVIVA Pension

Group Life Assurance Policy

Enhanced Family Leave & Pay

CPD Funding & Study Leave

Paid Professional Registration Fees

Occupational Sick Pay

Health Cash Plan

Season Ticket Loan Scheme

Car Lease Scheme

Cyclescheme

Techscheme

Descripción de la vacante

KFM is seeking a dynamic Performance and Operations Manager to join its Managed Services team. This role focuses on delivering high standards for non-clinical services, driving continuous improvement, and managing stakeholder relationships across sites.

Hybrid working is involved, with a 12-month FTC maternity cover. You will lead service development, analyze data for contractual requirements, and ensure robust operational processes while supporting CIP initiatives.

Formación

• Degree-level education or equivalent relevant experience.
• Experience in customer service, operations, and data analysis.
• Strong Excel and Microsoft Office proficiency.
• Proactive, flexible approach with a curious and reflective nature.

Responsabilidades

• Lead and support service development and continuous improvement initiatives.
• Build and maintain strong relationships with customers and key stakeholders.
• Investigate customer queries and resolve issues promptly.
• Collate and present data for care group contractual requirements.
• Ensure robust operational processes and procedures are in place.
• Support the development of cost improvement projects (CIP).

Conocimientos

Customer service

Operations

Data analysis

People skills

Educación

Degree-level education or equivalent

Herramientas

Excel

Microsoft Office

Descripción del empleo

KFM is seeking a dynamic Performance and Operations Manager to join its Managed Services team. This role focuses on delivering high standards for non-clinical services, driving continuous improvement, and managing stakeholder relationships across sites.

Hybrid working is involved, with a 12-month FTC maternity cover. You will lead service development, analyze data for contractual requirements, and ensure robust operational processes while supporting CIP initiatives.