Operations Manager

Fulcrum Infrastructure Management Limited

Greater London

Hybrid

GBP 39,000 - 65,000

Full time

9 days ago

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Benefits offered by this job

Pension Scheme

Private Medical Benefit

Life Insurance

EAP

Salary Sacrifice

Gym Discounts

Retail Discounts

25 days annual leave

Job summary

Fulcrum Infrastructure Management Limited is recruiting an experienced Operations Manager to oversee a portfolio of healthcare assets in a PPP/PFI context. You will ensure contractual compliance, monitor performance and manage stakeholders across sites, supporting the FM partner and service providers to deliver high quality facilities management services.

You will lead regular site inspections, review performance data and drive improvements in service delivery while maintaining health and safety

Qualifications

Experience in PPP/PFI, NHS LIFT or healthcare estates required.
Strong stakeholder relationships and contract management skills.
Excellent communication, report writing and problem solving.

Responsibilities

Oversee operational oversight of a portfolio of healthcare assets.
Monitor contractual compliance and performance standards across sites.
Collaborate with FM partner, service providers, contractors and tenants.
Conduct regular site inspections and drive service improvements while ensuring health and safety obligations.

Skills

PPP/PFI experience

Healthcare FM

Contractual compliance

Operational performance

Stakeholder management

Contractor management

Health & safety

Reporting skills

Communication skills

Education

Facilities Management qualification

Building Services

Construction

Property

Job description

Location: London. Hybrid role - typically operates on a hybrid basis of three days in the office/on sites and two days from home (which will flex to meet business demands)
Benefits: 25 days AL + BH, Life Insurance, Pension Scheme, up to 9% employer contribution, Private Medical Benefit including dental and optical, EAP, salary sacrifice schemes, gym & retailer discounts

Salary: Up to £65,000 + Annual Bonus
Hours: 37.5 per week Monday to Friday
Location: London. Hybrid role - typically operates on a hybrid basis of three days in the office/on sites and two days from home (which will flex to meet business demands)
Benefits: 25 days AL + BH, Life Insurance, Pension Scheme, up to 9% employer contribution, Private Medical Benefit including dental and optical, EAP, salary sacrifice schemes, gym & retailer discounts

FIM (Fulcrum Infrastructure Management) is a management services company responsible for overseeing a portfolio of social infrastructure assets on behalf of our parent company, Meridiam, a leading global infrastructure investment manager. We are seeking an experienced and proactive Operations Manager to join our team and support the operational management of a portfolio of healthcare assets. This role will play a key part in ensuring contractual compliance, operational performance and stakeholder satisfaction across a complex PPP/PFI environment.

Key Requirements

Experience working within a PPP/PFI, NHS LIFT, Healthcare FM or similarly complex contractual environment
Strong understanding of facilities management, contractual compliance and operational performance management
Experience managing contractors, suppliers and stakeholder relationships across multiple sites
Excellent communication, report writing and stakeholder management skills
A proactive and solutions focused approach, with the ability to identify opportunities for improvement and drive positive outcomes

About The Role

Reporting to the Assistant General Manager, the Operations Manager will support the operational oversight of a portfolio of healthcare assets, ensuring services are delivered in accordance with contractual requirements and performance standards. You will work closely with the FM partner & service providers, contractors, tenants and key stakeholders to monitor operational performance, manage contractual compliance and support the delivery of high quality facilities management services. The role will involve undertaking regular site inspections, reviewing performance data, managing operational issues and ensuring that health and safety obligations are effectively discharged. You will also support contractor management activities, monitor lifecycle and defect resolution programmes, contribute to governance and performance reporting, and work collaboratively with stakeholders to identify opportunities for service improvement and enhanced asset performance.

About You

You are an organised and commercially aware operational professional with experience working within PPP/PFI, NHS LIFT, healthcare estates, facilities management or similarly complex contract led environments. You understand the importance of strong stakeholder relationships, contractual compliance and effective operational management in delivering successful outcomes. You are a confident communicator who can build credibility with stakeholders at all levels and effectively manage competing priorities. With a strong attention to detail and a proactive approach, you are comfortable analysing performance information, resolving issues and identifying opportunities to improve service delivery. Resilient, professional and solutions focused, you enjoy working collaboratively and are passionate about delivering high standards of customer service and operational excellence. You will ideally hold a qualification in Facilities Management, Building Services, Construction, Property or a related discipline, supported by practical experience in a contract led operational environment. Experience within PPP/PFI, NHS LIFT or healthcare estates environments is highly desirable, together with a sound understanding of facilities management operations, contractual compliance and performance management.

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