Pharmacy Performance & Governance Officer

NHS Jobs; Greater London; Hybrid; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Bonus up to 12%

Job summary

KFM is recruiting a Pharmacy Performance & Governance Officer to support governance, performance management, and continuous improvement of the Outpatient Pharmacy Service in London. You will coordinate governance processes, monitor KPIs, and prepare management information to help drive quality and efficiency.

Working with the Outpatient Pharmacy Management Team, you will deliver reports, dashboards, and documents for internal and external stakeholders, ensuring compliance and robust governance

Qualifications

• Educated to degree level or equivalent relevant experience.
• Experience supporting governance, performance management, business support, or operational coordination functions.
• Experience producing reports, presentations, dashboards, and performance information.
• Strong organisational and administrative skills with the ability to manage multiple priorities.
• Experience organising meetings, preparing agendas, taking minutes, and managing actions.
• Excellent analytical, reporting, and communication skills.
• Strong stakeholder engagement and relationship-building abilities.
• Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint.
• A proactive, solution-focused approach with strong attention to detail.

Responsibilities

• Coordinate governance, performance, and project management processes across the Outpatient Pharmacy service.
• Monitor and report on KPIs, SLAs, contractual requirements, and operational performance measures.
• Produce and maintain performance reports, dashboards, and management information.
• Coordinate governance meetings, forums, and working groups, including agenda preparation, minute-taking, action tracking, and follow-up.
• Maintain governance records, risk registers, action logs, and decision logs.
• Support audits, reviews, and assurance activities.
• Analyse operational and performance data to identify trends, risks, and opportunities for improvement.
• Support service developments, business improvement programmes, and operational change initiatives.
• Produce reports, presentations, briefing papers, and governance documentation for internal and external stakeholders.
• Provide administrative and coordination support to the Pharmacy Senior Management Team.

Skills

Governance

Performance reporting

Data analysis

Stakeholder engagement

MS 365

Excel

PowerPoint

Power BI

Power Automate

SharePoint

Education

Degree or equivalent experience

Tools

Power BI

Power Automate

Microsoft Lists

Forms

Excel

PowerPoint

Teams

SharePoint

Job description

Pharmacy Performance & Governance Officer

Job Advert Pharmacy Performance & Governance Officer Location: Denmark Hill, London / Hybrid Working Department:Outpatient Pharmacy Services Contract Type: Permanent Band:Service Delivery D - KFM Band 5 Salary: £38,000 - £46,900 per annum

About the Role KFM is seeking a highly organised and proactive Pharmacy Performance & Governance Officer to support the effective governance, performance management, and continuous improvement of our Outpatient Pharmacy Service. Working closely with the Outpatient Pharmacy Management Team, you will play a key role in coordinating governance processes, monitoring performance standards, supporting quality improvement initiatives, and ensuring compliance across the service. This is an excellent opportunity for an individual with strong analytical, organisational, and stakeholder engagement skills who is looking to develop their career within healthcare governance and performance management.

About KFM KFM is a provider of healthcare support services, partnering with healthcare providers to deliver world-class patient care, with all profits and cost savings reinvested into the NHS. KFM provides end-to-end managed services across clinical specialities, including procurement and supply chain services, medical equipment management, technical support, and outpatient pharmacy dispensing services. KFM has an annual turnover of approximately £180 million and employs over 350 colleagues.

Key Responsibilities Reporting to the Superintendent Pharmacist, you will: Coordinate governance, performance, and project management processes across the Outpatient Pharmacy service. Monitor and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs), contractual requirements, and operational performance measures. Produce and maintain performance reports, dashboards, and management information. Coordinate governance meetings, forums, and working groups, including agenda preparation, minute-taking, action tracking, and follow-up. Maintain governance records, risk registers, action logs, and decision logs. Support audits, reviews, and assurance activities. Analyse operational and performance data to identify trends, risks, and opportunities for improvement. Support service developments, business improvement programmes, and operational change initiatives. Produce reports, presentations, briefing papers, and governance documentation for internal and external stakeholders. Provide administrative and coordination support to the Pharmacy Senior Management Team.

About You We are looking for someone who can demonstrate: Essential Educated to degree level or equivalent relevant experience. Experience supporting governance, performance management, business support, or operational coordination functions. Experience producing reports, presentations, dashboards, and performance information. Strong organisational and administrative skills with the ability to manage multiple priorities. Experience organising meetings, preparing agendas, taking minutes, and managing actions. Excellent analytical, reporting, and communication skills. Strong stakeholder engagement and relationship-building abilities. Proficiency in Microsoft 365 applications, particularly Excel, PowerPoint, Teams, and SharePoint. A proactive, solution-focused approach with strong attention to detail. Desirable Experience working within the NHS, healthcare, pharmacy, or another regulated environment. Experience using Power BI, Power Automate, Microsoft Lists, Forms, or similar reporting and automation tools.

What We Offer Hybrid working arrangements dependent on business needs. Opportunity to contribute to high-quality patient services. Professional development and career progression opportunities. A collaborative and supportive team environment. The opportunity to make a meaningful impact within a growing and innovative healthcare organisation.

Recruitment Timeline Closing Date: 9th November 2026 Interview Date:13th November 2026 (Face-to-Face)

KFM is committed to promoting equality, diversity, and inclusion and welcomes applications from all sections of the community.

£47,900 - £56,950 + up to 12% annual bonus