Performance & Operations Manager

NHS Jobs; Greater London; Hybrid; GBP 58,000 - 65,000; Full time

Benefits offered by this job

12% annual bonus

Job summary

NHS Jobs at Denmark Hill (London) is seeking a dynamic Performance and Operations Manager to support non-clinical services across KCH sites. The role is hybrid and focuses on service improvement, data-driven decisions, and stakeholder management.

Key requirements include a degree-level education and strong experience in customer service and operations, with excellent communication and Excel skills. Closing date 01/11/2026; interviews 09/11/2026.

Qualifications

• Degree-level education or equivalent relevant experience.
• Proven experience in customer service, operations, and data analysis.
• Excellent communication, organisational, and people skills.
• Strong Excel and Microsoft Office proficiency.
• Project management experience is desirable.
• A proactive, flexible approach, with a curious and reflective nature.

Responsibilities

• Lead and support service development and continuous improvement initiatives.
• Build and maintain strong relationships with customers and key stakeholders.
• Investigate customer queries and resolve issues promptly.
• Collate and present data for care group contractual requirements.
• Ensure robust operational processes and procedures are in place.
• Support the development of cost improvement projects (CIP).

Skills

Excel

Data analysis

Customer service

Project management

Communication

Education

Degree-level education

Tools

Microsoft Office

Job description

Job Advert Performance and Operations Manager Location:Based at Denmark Hill, may be required at other KCH sites, hybrid working Salary:£57,950 - £65,300 per annum (pro rata) Contract Type:12 month FTC, Maternity Cover We are seeking a dynamic and proactive Performance and Operations Manager to join our Managed Services team. This pivotal role involves providing timely, efficient, and effective business and operational support to ensure the delivery of non-clinical services at the highest standards. You will work closely with internal teams and external stakeholders to drive continuous service improvement, manage stakeholder relationships, and ensure operational excellence. At KFM, you will be part of a supportive and innovative team dedicated to making a real impact in healthcare. We offer a collaborative working environment, and the chance to contribute to the NHS's success. Key Responsibilities: Lead and support service development and continuous improvement initiatives. Build and maintain strong relationships with customers and key stakeholders. Investigate customer queries and resolve issues promptly. Collate and present data for care group contractual requirements. Ensure robust operational processes and procedures are in place. Support the development of cost improvement projects (CIP). What were looking for: Degree-level education or equivalent relevant experience. Proven experience in customer service, operations, and data analysis. Excellent communication, organisational, and people skills. Strong Excel and Microsoft Office proficiency. Project management experience is desirable. A proactive, flexible approach, with a curious and reflective nature. Closing Date:01/11/2026 Interview Dates: 09/11/2026

£47,900 - £56,950 + up to 12% annual bonus

£31,500 - £33,400 + up to 12% annual bonus