Hybrid Performance & Operations Lead – Healthcare

NHS Jobs; Greater London; Hybrid; GBP 58,000 - 65,000; Full time

Benefits offered by this job

12% annual bonus

Job summary

NHS Jobs at Denmark Hill (London) is seeking a dynamic Performance and Operations Manager to support non-clinical services across KCH sites. The role is hybrid and focuses on service improvement, data-driven decisions, and stakeholder management.

Key requirements include a degree-level education and strong experience in customer service and operations, with excellent communication and Excel skills. Closing date 01/11/2026; interviews 09/11/2026.

Qualifications

• Degree-level education or equivalent relevant experience.
• Proven experience in customer service, operations, and data analysis.
• Excellent communication, organisational, and people skills.
• Strong Excel and Microsoft Office proficiency.
• Project management experience is desirable.
• A proactive, flexible approach, with a curious and reflective nature.

Responsibilities

• Lead and support service development and continuous improvement initiatives.
• Build and maintain strong relationships with customers and key stakeholders.
• Investigate customer queries and resolve issues promptly.
• Collate and present data for care group contractual requirements.
• Ensure robust operational processes and procedures are in place.
• Support the development of cost improvement projects (CIP).

Skills

Excel

Data analysis

Customer service

Project management

Communication

Education

Degree-level education

Tools

Microsoft Office

Job description

NHS Jobs at Denmark Hill (London) is seeking a dynamic Performance and Operations Manager to support non-clinical services across KCH sites. The role is hybrid and focuses on service improvement, data-driven decisions, and stakeholder management.

Key requirements include a degree-level education and strong experience in customer service and operations, with excellent communication and Excel skills. Closing date 01/11/2026; interviews 09/11/2026.