Performance & Operations Manager

The Methodist Church in Britain; Royal Borough of Greenwich; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

King's College Hospital NHS Foundation Trust is seeking a data and operations analyst within the Managed Services Directorate, focusing on contract performance reporting, stakeholder engagement and continuous improvement across non-clinical services. Hybrid working is offered and flexibility to work across King's College Hospital sites may be required.

The role requires degree-level education or equivalent experience, plus proven experience in customer service, operations and data analysis, and

Qualifications

• Degree-level education or equivalent relevant experience.
• Proven experience in customer service, operations and data analysis.
• Experience working in a fast-paced operational environment.
• Strong Excel and Microsoft Office proficiency.

Responsibilities

• Lead and support service development and continuous improvement initiatives.
• Collate and present data for care group contractual requirements.
• Coordinate contract performance reporting and manage contractual information.
• Investigate and interpret performance data.
• Build and maintain relationships with customers and key stakeholders.
• Investigate customer queries and resolve issues promptly.
• Ensure robust operational processes and procedures are in place.
• Support the development of cost improvement projects (CIP).
• Lead governance activities and operational projects.
• Identify opportunities to improve efficiency and service quality.
• Support strategic decision-making.

Skills

Communication

Organisational skills

People skills

Analytical skills

Report development

MS Excel

Time management

Education

Degree-level education or equivalent

Tools

Microsoft Office

Job description

This 12-month maternity cover post sits in the Managed Services Directorate at KFM, the healthcare support provider owned by King's College Hospital NHS Foundation Trust, and works closely with the Head of Operational & Strategic Delivery. The work centres on contract performance reporting, stakeholder engagement, service improvement, governance and operational projects across non-clinical services. It is hybrid, and the post holder may need to work at other King's College Hospital sites. Fit depends on analysing complex data, producing customer-focused reports and a degree or equivalent experience.

What the job involves

• Lead and support service development and continuous improvement initiatives
• Collate and present data for care group contractual requirements
• Coordinate contract performance reporting and manage contractual information
• Investigate and interpret performance data
• Build and maintain relationships with customers and key stakeholders
• Investigate customer queries and resolve issues promptly
• Ensure robust operational processes and procedures are in place
• Support the development of cost improvement projects (CIP)
• Lead governance activities and operational projects
• Identify opportunities to improve efficiency and service quality
• Support strategic decision-making

What’s required

Qualifications

• Degree-level education or equivalent relevant experience

Experience

• Proven experience in customer service, operations and data analysis
• Experience working in a fast-paced operational environment

Skills & knowledge

• Excellent communication, organisational and people skills
• Analytical skills and the ability to analyse complex data
• Developing customer-focused reports
• Strong Excel and Microsoft Office proficiency Management multiple priorities
• A proactive, flexible approach with a curious and reflective nature

Nice to have

• Project management experience